Sr Manager Business Systems and Process

Heartland Coca-Cola Bottling Company, LLC; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Career Growth

Health coverage

Employee stock purchase plan

401(k) match

Job summary

Heartland Coca-Cola Bottling Company, LLC in Charlotte is seeking a Sr. Manager, Business Systems and Process to lead evaluation of CRM, CONA, and related tools across Sales & Service. You will work with the Director of Sales and Service Business Process Design to drive efficiency and align initiatives with metrics.

The role oversees system performance, resource planning, and budget management while mentoring a systems and process team and advancing continuous improvement in our organization.

Qualifications

• Green Belt certification or equivalent belt level required.
• 5–7 years of relevant work experience in business systems or process roles.
• Experience with CRM, ERP or sales process platforms is preferred.

Responsibilities

• Leads evaluation and optimization of business processes and technologies to meet revenue and gross profit targets.
• Partners with Director of Sales and Service Business Process Design to drive efficiency via gap analysis and metrics.
• Serves as a subject matter expert for Sales & Service systems; provides end-user training and resources.
• Monitors system performance and availability to minimize disruption.
• Communicates requirements and SLAs with systems providers; manages expectations.

Skills

Green Belt certification

Project management

Education

BA/BS in Business or Logistics

Job description

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The Sr. Manager, Business Systems and Process is responsible for business processes and technologies. This role will complete operational and systemic needs assessments and cost/benefit analyses aligned to business operational strategies as well as identify and evaluate current and relevant processes that parallel technological capabilities. This role will oversee the effectiveness of all technology, business processes, inclusive of but not limited to Customer Relationship Management (CRM), Coke One North America systems/processes (CONA), and other tools and applications across Sales & Service teams .

This role will collaborate with various internal/external business partners, working closely with the Director of Sales and Service Business Process Design to achieve targeted operational metrics, as well as advance sales center capabilities, leveraging industry knowledge, exploring industry advancements, and applying technological capabilities to drive overall effectiveness.

This role will provide efficient oversight, planning and management of our resources and expenses while building bench strength across the organization. Succession planning is going to be critical to building a culture that is rooted in our Purpose Statement, Our Destination Statement, and Diversity Objectives that will enable us to deliver strong results.

Duties & Responsibilities

• Leads Sales & Service evaluation and optimization of business processes and technologies to achieve revenue and gross profit objectives. Works closely with stakeholders at all levels to identify and prioritize process improvements, automation opportunities and technology enhancements.
• Partners with Director of Sales and Service Business Process Design to research and develop opportunities through gap analysis and evaluation of performance metrics in developing strategies that optimize efficiencies of business processes and system/technical platforms.
• Serves as a subject matter expert for all Sales & Service systems, providing end-user support and training through creating training resources and hosting training sessions for end-users.
• Monitors the performance and availability of systems to mitigate the disruption of business processes.
• Communicates with Systems Providers to share feedback from the team, organize requirements, and communicate delivery expectations and service level agreements.
• Directs, leads, and motivates a dedicated systems and process team to deliver results by communicating company goals and deadlines; engaging and developing teammates through effective performance management, coaching and training; implementing continuous improvement methods and embodying company purpose and values to inspire servant leadership opportunities.
• Other duties as assigned

Knowledge, Skills, & Abilities

• Green Belt minimum Works with computer, travels quarterly, office-based teammate
• Must be able to prioritize daily, weekly, and project-driven assignments effectively to meet deadlines and service level agreements with partners

Minimum Qualifications

• High school diploma or GED
• 5 to up to 7 years of relevant work experience

Preferred Qualifications

• BA/BS in Business, or Logistics

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.