Customer Operations Lead: Drive Growth & Service

Heartland Coca-Cola Bottling Company, LLC; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC seeks a Client Operations Manager to partner with customers, the Customer Management Team, and Sales & Service teams to enhance service quality and reduce friction at store level. The role owns the customer relationship and collaborates to implement joint business plans and new routes to market.

Responsibilities include field engagement, technology strategy implementation (including computer-assisted ordering), and driving operational excellence across

Qualifications

• Complex problem-solving skills
• Advanced influencing skills
• Strong presentation skills
• Basic project management background

Responsibilities

• Conducts regular customer visits to establish partnerships, understand processes, and identify gaps; proposes solutions to improve the customer experience
• Partners with customers to develop and implement technology strategies including warehouse processes, route-to-market processes, and computer-assisted ordering to improve operating efficiencies
• Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance
• Leads cross-functional collaboration with corporate and field leaders to identify performance gaps and drive data-informed improvements
• Reports on results and shares insights from partnerships to support informed decision making
• Develops field training opportunities and tracks impact and results

Job description

Heartland Coca-Cola Bottling Company, LLC seeks a Client Operations Manager to partner with customers, the Customer Management Team, and Sales & Service teams to enhance service quality and reduce friction at store level. The role owns the customer relationship and collaborates to implement joint business plans and new routes to market.

Responsibilities include field engagement, technology strategy implementation (including computer-assisted ordering), and driving operational excellence across