Sales Customer Operations Manager

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Employee stock purchase plan

Job summary

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is seeking a Customer Operations Manager to partner with Customers and Sales to enhance service and reduce friction at store level.

You will own the operational relationship, collaborate to execute joint plans, and roll out routes to market such as Computer-Assisted Ordering. This role requires 3–5 years of experience and a Bachelor's degree in General Business, Finance, or Accounting, with travel up to 30%.

Qualifications

• 3 to 5 years of work experience
• Bachelor's degree in General Business, Finance, or Accounting

Responsibilities

• Establish partnerships with customers through regular visits to understand processes and identify gaps; create solutions to improve the customer experience
• Develop and implement technology strategies with customers, including warehouse and route-to-market processes and computer-assisted ordering
• Analyze opportunities and formulate strategies for performance improvement, efficiency, and compliance
• Collaborate with corporate and field leaders to identify performance gaps and leverage data for service improvements
• Report and share results with cross-functional leaders and customers to support informed decision making
• Develop field training opportunities and track impact and results

Skills

Complex problem-solving

Advanced influencing

Strong presentation

Basic project management

Education

Bachelor's degree in General Business, Finance, or Accounting

Job description

Requisition ID: 262162

Locations: Charlotte

Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!

We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Job Overview

The Customer Operations Manager partners closely with Customers, the Customer Management Team, and Sales & Service teams to identify opportunities to enhance customer service and reduce friction at the store level. This role owns the operational relationship with customers, collaborating to execute joint business plans and unlock customer value and growth through best-in-class service and operational excellence. The Customer Operations Manager works with multiple internal and external stakeholders to identify root causes and adjust processes, tools, or expectations as needed. This role also partners with customers to establish and roll out new routes to market, such as Computer-Assisted Ordering and other operational initiatives.

Duties & Responsibilities

• Conducts regular customer visits in order to establish partnerships, understand processes, and identify gaps based on feedback from customers, create solutions to improve the customer experience
• Partners with customers to develop and implement technology strategies including warehouse processes, route to market processes, computer-assisted ordering, etc., to improve operating efficiencies, streamline business processes and enhance the customer experience
• Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance. Ensures all operations are carried on in an appropriate, cost-effective way
• Partners cross-functionally with leaders in the corporate office and the field to identify performance gaps, leverage data to improve customer service, and collaborate on process improvements
• Reports on and shares results from partnering with cross-functional leaders and with customers to support informed decision making
• Develops field training opportunities and efficiencies; partners with field leaders to implement training and to track impact and results

Knowledge, Skills, & Abilities

• Complex problem-solving skills
• Advanced influencing skills
• Strong presentation skills
• Basic project management background

Minimum Qualifications

Knowledge acquired through 3 to up to 5 years of work experience

Preferred Qualifications

Bachelor's degree (4 years in General Business, Finance, or Accounting)

Work Environment

• Office environment
• Up to 30% travel required

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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.