Sales Customer Operations Manager

Heartland Coca-Cola Bottling Company, LLC; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC seeks a Client Operations Manager to partner with customers, the Customer Management Team, and Sales & Service teams to enhance service quality and reduce friction at store level. The role owns the customer relationship and collaborates to implement joint business plans and new routes to market.

Responsibilities include field engagement, technology strategy implementation (including computer-assisted ordering), and driving operational excellence across

Qualifications

• Complex problem-solving skills
• Advanced influencing skills
• Strong presentation skills
• Basic project management background

Responsibilities

• Conducts regular customer visits to establish partnerships, understand processes, and identify gaps; proposes solutions to improve the customer experience
• Partners with customers to develop and implement technology strategies including warehouse processes, route-to-market processes, and computer-assisted ordering to improve operating efficiencies
• Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance
• Leads cross-functional collaboration with corporate and field leaders to identify performance gaps and drive data-informed improvements
• Reports on results and shares insights from partnerships to support informed decision making
• Develops field training opportunities and tracks impact and results

Job description

Select how often (in days) to receive an alert:

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The Customer Operations Manager partners closely with Customers, the Customer Management Team, and Sales & Service teams to identify opportunities to enhance customer service and reduce friction at the store level. This role owns the operational relationship with customers, collaborating to execute joint business plans and unlock customer value and growth through best-in-class service and operational excellence. The Customer Operations Manager works with multiple internal and external stakeholders to identify root causes and adjust processes, tools, or expectations as needed. This role also partners with customers to establish and roll out new routes to market, such as Computer-Assisted Ordering and other operational initiatives.

Duties & Responsibilities

• Conducts regular customer visits in order to establish partnerships, understand processes, and identify gaps based on feedback from customers, create solutions to improve the customer experience
• Partners with customers to develop and implement technology strategies including warehouse processes, route to market processes, computer-assisted ordering, etc., to improve operating efficiencies, streamline business processes and enhance the customer experience
• Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance. Ensures all operations are carried on in an appropriate, cost-effective way
• Partners cross-functionally with leaders in the corporate office and the field to identify performance gaps, leverage data to improve customer service, and collaborate on process improvements
• Reports on and shares results from partnering with cross-functional leaders and with customers to support informed decision making
• Develops field training opportunities and efficiencies; partners with field leaders to implement training and to track impact and results

Knowledge, Skills, & Abilities

• Complex problem-solving skills
• Advanced influencing skills
• Strong presentation skills
• Basic project management background

Minimum Qualifications

Knowledge acquired through 3 to up to 5 years of work experience

Preferred Qualifications

Bachelor’s degree (4 years in General Business, Finance, or Accounting)

Up to 30% travel required

#LI-JG1

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.