Customer Operations Lead: Data Enhancements & Rollouts

AirPay; United States; Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

A healthcare fintech company in the United States is seeking a Customer Operations Associate/Manager. This in-person role based in New York City requires expertise in handling payer data enhancements and collaborating with cross-functional teams. Ideal candidates will have over 4 years in operations or consulting roles, strong troubleshooting, and project management skills. The position demands excellent communication abilities and a commitment to delivering exceptional customer service, with a full-time employment type and an opportunity for some remote work.

Competenze

• 4+ years in a cross-functional operations and/or consulting role.
• Strong project management & prioritization skills.
• Excellent troubleshooting skills.

Mansioni

• Collaborate with engineering & payer operations to understand data enhancements pipeline.
• Provide guidance and materials for the Customer Success team.
• Manage data source transitions and lead cross-functional teams.

Conoscenze

Project management

Data flow understanding

Troubleshooting skills

Communication skills

Adaptability

Work ethic

Descrizione del lavoro

A healthcare fintech company in the United States is seeking a Customer Operations Associate/Manager. This in-person role based in New York City requires expertise in handling payer data enhancements and collaborating with cross-functional teams. Ideal candidates will have over 4 years in operations or consulting roles, strong troubleshooting, and project management skills. The position demands excellent communication abilities and a commitment to delivering exceptional customer service, with a full-time employment type and an opportunity for some remote work.