Customer Operations Lead: Data Enhancements & Rollouts

AirPay; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

A healthcare fintech company in the United States is seeking a Customer Operations Associate/Manager. This in-person role based in New York City requires expertise in handling payer data enhancements and collaborating with cross-functional teams. Ideal candidates will have over 4 years in operations or consulting roles, strong troubleshooting, and project management skills. The position demands excellent communication abilities and a commitment to delivering exceptional customer service, with a full-time employment type and an opportunity for some remote work.

Qualifications

• 4+ years in a cross-functional operations and/or consulting role.
• Strong project management & prioritization skills.
• Excellent troubleshooting skills.

Responsibilities

• Collaborate with engineering & payer operations to understand data enhancements pipeline.
• Provide guidance and materials for the Customer Success team.
• Manage data source transitions and lead cross-functional teams.

Skills

Project management

Data flow understanding

Troubleshooting skills

Communication skills

Adaptability

Work ethic

Job description

A healthcare fintech company in the United States is seeking a Customer Operations Associate/Manager. This in-person role based in New York City requires expertise in handling payer data enhancements and collaborating with cross-functional teams. Ideal candidates will have over 4 years in operations or consulting roles, strong troubleshooting, and project management skills. The position demands excellent communication abilities and a commitment to delivering exceptional customer service, with a full-time employment type and an opportunity for some remote work.