Customer Operations Intern — Hybrid/Part-Time

Lucid; Raleigh (NC); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Lucid Software is seeking a part-time 2026 Customer Operations Intern to support our global users. This hybrid role blends remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

You will work with cross-functional teams to troubleshoot issues, draft Help Center content, and assist with billing questions while gaining hands-on product insight. The role requires current enrollment in a Bachelor's degree with strong academics, excellent

Qualifications

• Currently pursuing a Bachelor's degree with a strong academic performance.
• Ability to translate complex technical ideas into simple, easy to understand content.
• Strong written and verbal communication skills.

Responsibilities

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows.
• Develop and maintain technical product expertise and work with support and product/engineering on user issues.
• Identify and monitor key user operational metrics to drive product and support improvements.
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content.
• Engage with our users in the Lucid Community.
• Investigate and process customer requests for cancellation and refunds over email.
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments.

Skills

Communication skills

Ownership mindset

Independent work

Problem solving

Detail oriented

Education

Bachelor's degree candidate

Job description

Lucid Software is seeking a part-time 2026 Customer Operations Intern to support our global users. This hybrid role blends remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

You will work with cross-functional teams to troubleshoot issues, draft Help Center content, and assist with billing questions while gaining hands-on product insight. The role requires current enrollment in a Bachelor's degree with strong academics, excellent