Customer Operations Intern - Part-Time 2026

Lucid; Raleigh (NC); On-site; USD 25,000 - 36,000; Part time

Job summary

Lucid Software is seeking a part-time 2026 Customer Operations Intern to support our global users. This hybrid role blends remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

You will work with cross-functional teams to troubleshoot issues, draft Help Center content, and assist with billing questions while gaining hands-on product insight. The role requires current enrollment in a Bachelor's degree with strong academics, excellent

Qualifications

• Currently pursuing a Bachelor's degree with a strong academic performance.
• Ability to translate complex technical ideas into simple, easy to understand content.
• Strong written and verbal communication skills.

Responsibilities

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows.
• Develop and maintain technical product expertise and work with support and product/engineering on user issues.
• Identify and monitor key user operational metrics to drive product and support improvements.
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content.
• Engage with our users in the Lucid Community.
• Investigate and process customer requests for cancellation and refunds over email.
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments.

Skills

Communication skills

Ownership mindset

Independent work

Problem solving

Detail oriented

Education

Bachelor's degree candidate

Job description

Customer Operations Intern - Part-Time 2026

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

Lucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We’re an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.

Responsibilities:

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Engage with our users in the Lucid Community
• Investigate and process customer requests for cancellation and refunds over email
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
• Research accounts in which payments have been posted and customer disputes activity
• Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
• Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

• Currently pursuing a Bachelor's degree with a strong academic performance.
• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally)
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas
• This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday)

Preferred Qualifications

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Lucid Software’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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