Customer Operations Intern - Hybrid & Impactful

Lucid; Salt Lake City (UT); Hybrid; USD 25,000 - 34,000; Part time

Benefits offered by this job

Hybrid work model

Office in South Jordan twice a week

Job summary

Lucid Software, a leader in visual collaboration, is offering a fall internship in Customer Operations. The role is part-time and hybrid, with in-person collaboration at our South Jordan, UT office two days per week.

You will develop technical content, assist with customer issues, and help improve our billing and support workflows. The ideal candidate is pursuing a Bachelor's degree, demonstrates ownership, and communicates clearly.

Qualifications

• Currently pursuing a Bachelor's degree with a strong academic performance.
• Ability to translate complex technical ideas into simple, easy to understand content.
• Strong written and verbal communication skills, both internal and external.
• Hybrid role requiring in-person collaboration at South Jordan, UT office two days a week.

Responsibilities

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs.
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues.
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Engage with our users in the Lucid Community
• Investigate and process customer requests for cancellation and refunds over email
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
• Research accounts in which payments have been posted and customer disputes activity
• Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
• Communicate and follow up effectively with customers in a clear and timely manner

Skills

Content creation

Troubleshooting

Data analytics basics

Teaching or mentoring

Education

Pursuing Bachelor's degree

Job description

Lucid Software, a leader in visual collaboration, is offering a fall internship in Customer Operations. The role is part-time and hybrid, with in-person collaboration at our South Jordan, UT office two days per week.

You will develop technical content, assist with customer issues, and help improve our billing and support workflows. The ideal candidate is pursuing a Bachelor's degree, demonstrates ownership, and communicates clearly.