Hybrid Technical Product Support Specialist

Peterson Ventures; Raleigh (NC); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Lucid Software is a leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. You will join as a Technical Product Support Specialist on the Customer Operations team, engaging with customers and driving solutions with professional communication and cross collaboration.

You will help launch Lucid's newest products and features, surface user issues, and help millions of people maximize Lucid products through help centers, online

Qualifications

• 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
• Owns responsibilities with personal accountability.
• Works independently and cross-functionally on multiple initiatives with proven results.
• Translates complex technical ideas into simple, clear content.
• Strong written and verbal communication skills in a fast-paced environment.
• Detail-oriented, organized and a good team player.
• Hybrid role with Raleigh office two days per week (Tue/Thu).

Responsibilities

• Develop and maintain product expertise and collaborate with support and product teams to resolve issues.
• Investigate and troubleshoot problems, escalate issues, manage workflows, identify consumer needs.
• Collaborate with Engineering, Product Management, and cross-functional peers on user-impacting issues and bugs.
• Monitor key user operational metrics to drive product and support improvements.
• Represent Lucid by growing and managing a product community and engaging with users.
• Provide exceptional support tailored to customers' needs and build relationships.
• Contribute to content strategy and develop Help Center content based on feedback and analytics.

Job description

Lucid Software is a leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. You will join as a Technical Product Support Specialist on the Customer Operations team, engaging with customers and driving solutions with professional communication and cross collaboration.

You will help launch Lucid's newest products and features, surface user issues, and help millions of people maximize Lucid products through help centers, online