Customer Operations Intern - Part-time Fall 2026

WithClutch; Raleigh (NC); On-site; USD 20,664 - 34,440; Part time

Job summary

WithClutch is seeking an intern to manage technical issues and provide exceptional customer support. You'll work closely with Engineering and Product Management teams, assist with documentation, and engage with users to solve problems effectively.

The ideal candidate is currently pursuing a Bachelor's degree and displays strong analytical and communication skills. Join us in Raleigh, North Carolina, for a dynamic opportunity to grow within a supportive and innovative environment.

Qualifications

• Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher.
• Strong written and verbal communication skills.
• Ability to work independently and cross-functionally.

Responsibilities

• Manage technical issues and troubleshoot problems.
• Collaborate with cross-functional teams on user-impacting issues.
• Assist in writing Help Center content.
• Engage with users in the Lucid Community.
• Communicate clearly and follow up with customers.

Skills

Technical troubleshooting

Communication skills

Analytical capabilities

Problem-solving skills

Content creation

Detail-oriented

Education

Currently pursuing a Bachelor's degree

Job description

Responsibilities:

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Engage with our users in the Lucid Community
• Investigate and process customer requests for cancellation and refunds over email
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
• Research accounts in which payments have been posted and customer disputes activity
• Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
• Communicate and follow up effectively with customers in a clear and timely manner

Required Qualifications:

• Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally)
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Preferred Qualifications:

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience