Customer Operations Insights & Process Optimization Analyst

Old World Industries, LLC.; Northbrook (IL); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) matching

Life insurance

Disability insurance

EAP (Employee Assistance Program)

Paid time off

Paid holidays

Pet insurance

Résumé du poste

Old World Industries, a Northbrook-based leader in automotive aftermarket products, seeks an Operations Data Analyst to drive data-informed improvements across order-to-cash, EDI, and logistics. You will develop reports, validate data, and support cross-functional teams with actionable insights.

The role emphasizes master data integrity, process optimization, and proactive dispute resolution to reduce fines and improve KPIs. Strong Excel, Power BI/Tableau, and ERP experience are essential.

Qualifications

• Bachelor's degree in Business, Supply Chain, Data Analytics, or related field.
• 3+ years of experience in customer operations, order management, supply chain, or analytics.
• Intermediate to advanced Excel; experience with Power BI, Tableau, SAP, or similar systems.
• Experience extracting, validating, and analyzing large datasets; master data management preferred.
• Knowledge of order-to-cash, EDI, customer portals, supply chain, and logistics.
• Strong analytical, problem-solving, and root-cause analysis skills with focus on data accuracy.
• Excellent communication, organization, and time management, with ability to manage priorities.
• Ability to develop SOPs and process documentation; work independently and collaborate across departments.

Responsabilités

• Perform comprehensive operations analysis and process improvements.
• Extract, prepare, and analyze data from internal systems and customer portals.
• Collaborate with Sales, Customer Operations, Supply Chain, and other cross-functional teams to investigate performance gaps and recommend corrective actions.
• Develop and maintain SOPs and training materials to support process consistency and operational efficiency.
• Review and validate customer compliance deductions and investigate root causes.
• Prepare, submit, and track customer compliance disputes, ensuring accurate documentation and timely resolution.
• Analyze compliance deduction trends to identify opportunities to reduce financial exposure and improve customer performance.
• Create, maintain, and enhance operational reports and dashboards to monitor business performance.
• Extract, consolidate, cleanse, and prepare data from multiple sources to ensure reporting accuracy.
• Validate report calculations, data integrity, and KPI measurements.
• Identify reporting gaps and recommend enhancements, automation opportunities, and improved data visualization.
• Maintain reporting documentation and standardized processes to ensure consistency.
• Create, update, and maintain master data records in applicable systems to support accurate order processing and operational reporting.
• Review master data requests for accuracy and compliance with data standards.
• Identify and correct master data discrepancies that impact the business.
• Collaborate with internal departments to resolve master data issues and ensure timely completion of requests.
• Perform routine data validation and quality checks to maintain data integrity across systems.
• Identify recurring data entry errors and recommend process improvements and training.

Connaissances

Advanced Excel

Power BI

Tableau

SAP

Data analysis

Order-to-Cash

EDI knowledge

Root cause analysis

Communication

SOP writing

Cross-functional collaboration

Formation

Bachelor's degree in Business

Outils

Excel

Description du poste

Old World Industries, a Northbrook-based leader in automotive aftermarket products, seeks an Operations Data Analyst to drive data-informed improvements across order-to-cash, EDI, and logistics. You will develop reports, validate data, and support cross-functional teams with actionable insights.

The role emphasizes master data integrity, process optimization, and proactive dispute resolution to reduce fines and improve KPIs. Strong Excel, Power BI/Tableau, and ERP experience are essential.