Operations Manager

TA Dispatch; Indianapolis (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO (up to 5 days)

Vacation time

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Doc-On-Demand

Tuition Reimbursement

Volunteer Day

Employee Assistance Program

Job summary

TA Services in Indianapolis is seeking a seasoned logistics leader to manage customer relationships, oversee daily operations, and drive profitability across carrier networks. You will lead teams, optimize transportation planning, and partner on strategy to deliver exceptional service and value to clients.

The role emphasizes coaching, cross-functional collaboration, and a proactive approach to process improvements within a fast-paced environment.

Qualifications

• Bachelor's degree from a four-year college or university preferred.
• Equivalent combination of education and relevant experience may be considered.
• 5+ years of related experience in customer service, transportation, logistics, or a related field.
• Transportation Management Systems (TMS) experience required.

Responsibilities

• Customer and account management, handling relationships and escalations.
• Lead customer meetings, reporting, and service reviews.
• Oversee daily operations and service performance with a focus on continuous improvement.
• Identify and implement cost-saving opportunities.
• Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Oversee load planning, TMS processes, and carrier performance.
• Develop carrier strategy, rates, and solutions.
• Manage profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Skills

Customer relationships

Leadership

P&L management

TMS

Carrier management

Excel

Education

Bachelor's degree

Tools

TMS

Microsoft Office

Job description

Company Description

At TA Services, wedon’tjust move freight – we move business forward. Since 1986,we’vebeen delivering peak performancefor our customers through ourFreight Brokerages, Managed Transportation, Warehousing & Fulfillment,Mills Services,and Cross-Border Logistics.

What sets us apart? Our people!At TA, cultureisn’tan afterthought –it’sa competitive advantage.We’reintentional about building a workplace whereyou’resupported, challenged, and equipped to grow. From day one,you’llget the tools, training, and trust to unlock your full potential.

Webelievewhen the right peoplelivethe right values,there’sno limit to what we can achieve. Ifyou’redriven, collaborative, and ready to win,you’llfit right in.

Here’swhat drives us:

• People First– We lead with care, connection, and respect.
• Service– Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety– Built into every move we make.
• Results– High standards. Real outcomes.
• Innovation– We push boundaries and never settle.

Soundlike the kind of team you want to be partof?Let’stake a closer look at the role.

Job Description

Key Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost‑saving opportunities.
• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross‑training.
• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Work Environment

• Primarily office‑based/computer‑based work environment.
• Frequent interaction with internal teams, customers, carriers, vendors, and other external partners.
• Requires the ability to manage multiple priorities in a fast‑paced transportation and customer‑service environment.
• Occasional travel required, up to 10%.
• Work may require flexibility to address customer or operational needs outside of standard business hours.

Qualifications

Education

• Bachelor's degree from a four‑year college or university preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Transportation Management Systems (TMS) required.
• Transportation optimization tools preferred.
• Experience leading, developing, and coaching teams.
• Experience managing customer relationships and resolving escalated customer concerns.
• Experience with account‑level financial management and P&L responsibilities.
• Sales or business development experience preferred.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong understanding of transportation operations, carrier management, customer service, and transportation planning.
• Ability to formulate, document, implement, and improve operational processes.

Personality Traits

• Customer‑focused and relationship‑oriented.
• Strategic thinker with strong business judgment.
• Results‑driven and quality‑focused.
• Strong leader who can coach, develop, and hold team members accountable.
• Excellent communicator with strong interpersonal skills.
• Highly organized with strong planning and prioritization abilities.
• Analytical and effective problem solver.
• Adaptable and comfortable managing multiple priorities in a fast‑paced environment.
• Collaborative and able to work effectively with internal and external stakeholders.
• Proactive, resourceful, and committed to continuous improvement.
• Demonstrates sound financial and operational judgment.

Additional Information

Benefits/Perks

• Accrue up to five days PTO infirstyear. Two‑weeks vacation, plus one week PTOaccrueon first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc‑On‑Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.