Customer Operations Coordinator

Chesapeake Search Partners; Baltimore (MD); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) profit-sharing program

Competitive benefits

Career growth opportunities

Job summary

Chesapeake Search Partners in Baltimore partners with a leading uniform rental and linen services company to fill a Customer Operations Coordinator role. The position supports Operations and Service leadership, coordinating customer account installations, renewals, and transitions, ensuring timelines and ongoing communication.

The ideal candidate excels at organization, follows through with details, and collaborates across Sales, Service, Finance, Production and Operations to move projects

Qualifications

• 2+ years of experience in customer operations, project coordination, service coordination, logistics, or related field.
• Excellent communication skills and the ability to identify issues, manage priorities, and keep projects on track.
• Experience in uniform/linen rental, logistics, route-based services, or a recurring B2B service environment is a plus.
• Proficiency with Microsoft Excel and other business applications.

Responsibilities

• Coordinate customer account installations.
• Manage contract renewals.
• Oversee customer transitions and cancellations.
• Work cross-functionally with Sales, Service, Finance, Production, and Operations to ensure timelines and clear communication.

Skills

Organizational skills

Communication

Attention to detail

Project coordination

Tools

Microsoft Excel

Business applications

Job description

Chesapeake Search Partners is partnering with a leading uniform rental and linen services company to identify a Customer Operations Coordinator in the Baltimore area!

This is an excellent opportunity for an organized, proactive professional who enjoys coordinating projects, improving processes, and keeping customer operations running smoothly.

The Customer Operations Coordinator will play a key role in supporting the Operations and Service leadership teams, coordinating customer account installations, managing contract renewals, and overseeing customer transitions and cancellations. This individual will work cross-functionally with Sales, Service, Finance, Production, and Operations to ensure timelines are met, communication stays clear, and workflows move forward efficiently.

What We're Looking For:

• 2+ years of experience in customer operations, project coordination, service coordination, logistics, or a related field.
• Strong organizational skills with exceptional follow-through and attention to detail.
• Strong systems aptitude and proficiency with Microsoft Excel and other business applications.
• Excellent communication skills and the ability to identify issues, manage priorities, and keep projects on track.
• Experience in uniform/linen rental, logistics, route-based services, or a recurring B2B service environment is a plus.

Compensation: $65,000–$80,000 annually

Schedule: Monday–Friday, 7:00 AM–3:30 PM

The company offers a supportive, people-first culture

• competitive benefits
• a 401(k) profit-sharing program
• opportunities for career growth