Customer Operations Analyst: Promotions & Logistics

CJ Logistics America; Des Plaines (IL); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition assistance

PTO

Job summary

CJ Logistics America is seeking a Customer Operations Analyst in Des Plaines, IL to align customer expectations with operational performance. You will identify opportunities to improve service and cost, manage customer promotions and major events, and provide performance reporting across CJ tools.

Required is a Bachelor’s degree and 3 years in transportation or a service-related role, with strong MS Excel skills. The role may involve Saturday rotation and on-call duties as needed.

Qualifications

• Bachelor’s degree required.
• 3 years of experience in transportation or a service related position.
• Strong MS Excel skills.

Responsibilities

• Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings.
• Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts.
• Respond to all Customer requests for information; facilitate regularly scheduled customer phone meetings.

Skills

MS Excel

Customer service

Communication

Education

Bachelor's degree

Tools

TMS

Google Slides

PowerPoint

Job description

CJ Logistics America is seeking a Customer Operations Analyst in Des Plaines, IL to align customer expectations with operational performance. You will identify opportunities to improve service and cost, manage customer promotions and major events, and provide performance reporting across CJ tools.

Required is a Bachelor’s degree and 3 years in transportation or a service-related role, with strong MS Excel skills. The role may involve Saturday rotation and on-call duties as needed.