Hybrid Customer Operations Analyst — Promotions & Service Excellence

CJ Logistics; Des Plaines (IL); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

PTO

Tuition assistance

Job summary

CJ Logistics America’s Des Plaines, IL office is seeking a Customer Operations Analyst to align customer expectations with operational performance and identify cost-saving opportunities. You will manage customer promotions and major events, and provide reporting on carrier and retailer performance using CJ tools.

The role requires a bachelor’s degree, 3 years in transportation or service, and strong MS Excel skills; preferred experience includes TMS and PowerPoint.

Qualifications

• Bachelor’s degree in a relevant field.
• 3 years of experience in transportation or a service related position.
• Strong MS Excel skills.

Responsibilities

• Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings.
• Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts.
• Respond to all Customer requests for information.
• Facilitate regularly scheduled customer phone meetings, including updating customer action item registers.
• Ensure customer promotions and events are communicated internally and executed flawlessly.
• Manage performance to Retailer expectations.

Skills

MS Excel

Education

Bachelor’s degree

Tools

TMS

PowerPoint

Job description

CJ Logistics America’s Des Plaines, IL office is seeking a Customer Operations Analyst to align customer expectations with operational performance and identify cost-saving opportunities. You will manage customer promotions and major events, and provide reporting on carrier and retailer performance using CJ tools.

The role requires a bachelor’s degree, 3 years in transportation or service, and strong MS Excel skills; preferred experience includes TMS and PowerPoint.