Customer Operations Analyst: KPI-Driven Ops & Insights

2020 Companies; Plano (TX); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Paid weekly

Next-daypay on demand with DailyPay

Medical, dental, and vision benefits

401k with company matching

Scholarship opportunitiesfor employees

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Samsung Electronics America in Plano, TX is seeking a full-time Customer Operations Analyst to support customer service, supply chain, warehouse, and order management by analyzing data, monitoring KPIs, and identifying opportunities to improve performance and customer satisfaction.

You will work with SAP, WMS, Excel, and other systems to analyze orders, inventory, delivery schedules, and customer data, partnering with warehouse teams and account managers to resolve issues and strengthen

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience.
• Minimum 2 years of Customer Support or Supply Chain experience.
• Excellent quantitative and analytical skills, with high attention to detail and accuracy.
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications.
• Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products.
• Experience in advanced Excel proficiency.
• Experience in High tech, Telecom, or Consumer Electronics industry.

Responsibilities

• Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making
• Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation
• Plan and implement processes to make sure corrective actions are resolved
• Analyze customer purchase behavior and feedback to enhance service and strengthen relationships
• Collaborate with key account managers to resolve customer issue/problem and expand existing relationships
• Identify sales solutions based on customer pain points and market research
• Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
• Evaluate operational risks affecting delivery timelines or service quality
• Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders
• Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.

Skills

Analytical skills

Attention to detail

Data management

Communication

Problem solving

Education

Bachelor’s Degree in Business, Supply Chain, or equivalent experience

Tools

SAP

WMS

Excel

Job description

Samsung Electronics America in Plano, TX is seeking a full-time Customer Operations Analyst to support customer service, supply chain, warehouse, and order management by analyzing data, monitoring KPIs, and identifying opportunities to improve performance and customer satisfaction.

You will work with SAP, WMS, Excel, and other systems to analyze orders, inventory, delivery schedules, and customer data, partnering with warehouse teams and account managers to resolve issues and strengthen