Customer Onboarding Manager

InRule Technology, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative SaaS company is seeking a Customer Onboarding Manager to lead the transition of customers from sale to first value. This role involves creating onboarding plans, managing implementations, and ensuring a seamless customer experience. You will collaborate across teams to align goals and enhance customer success. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you. Join a forward-thinking organization that values problem solvers and quick learners, and help drive exceptional business outcomes.

Qualifications

• 8+ years of experience managing software implementations for customer IT teams.
• PMP, Scrum Master, or similar certification is a plus.

Responsibilities

• Create and execute onboarding plans for customers to achieve value quickly.
• Manage project scope, timelines, and budget for customer implementations.
• Develop a repeatable software onboarding program to enhance efficiency.

Skills

Project Management

Customer Success

Software Implementation

Salesforce

Communication Skills

Problem Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Project Management

Bachelor’s degree in Information Technology

Tools

Salesforce

Job description

InRule Technology, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated decisioning, machine learning, and process automation software enables IT and business leaders to make better decisions faster, operationalize machine learning, and improve complex processes. We are proud to be trusted by some of the world’s largest banks, insurance companies, healthcare organizations, and governments for use in mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and provides exceptional business outcomes.

InRule is seeking a Customer Onboarding Manager to ensure our customers experience a seamless transition from sale to first value. In this pivotal role, you will create and execute onboarding plans, oversee the entire implementation process, and proactively resolve any roadblocks to customer success. You will develop a repeatable software onboarding program to enhance efficiency and improve the overall customer experience. This role emphasizes delivering fast and repeatable customer value. You will collaborate across the organization, ensuring alignment between Sales, Customer Experience, and the Product team on the customer journey to success. If you are a natural problem solver, quick learner, and thrive in a fast-growing company, we want to hear from you!

Responsibilities

• Create and execute an onboarding plan for customers, including a strategy to help them achieve value as quickly as possible
• Lead and manage the process of transitioning customers from sale to first value, collaborating closely with them to achieve their goals, and ensuring a positive experience
• Manage and maintain project scope, timelines, and budget for each customer implementation
• Identify and resolve technical and non-technical roadblocks preventing customers from meeting project requirements, proactively removing blockers to success
• Develop a repeatable software onboarding program to enhance onboarding efficiency and improve customer experience
• Partner closely with Customer Success to solidify a customer success plan with mutually defined business outcomes that achieve customer objectives and milestones
• Administer product training to customer stakeholders; proactively providing additional training when areas of opportunity are identified
• Provide feedback to the Product Management team on current or desired product features

Desired Skills and Experiences

• 8+ years of relevant professional experience managing software implementations for customer IT teams
• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field
• PMP, Scrum Master, or similar certification is a plus
• Experience with Salesforce is a plus
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Possesses both technical and business acumen
• Natural problem solver
• Comfortable with ambiguity, uncertainty, and autonomy
• Quick learner, always looking to learn more
• Passion for technology and being part of a fast-growing company

Location

• Chicago, IL or Remote (Residence in the US is required)

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