Customer Onboarding Manager

Orum ?; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking an Onboarding Manager to drive user success and empower sales teams through a cutting-edge AI platform. This role is perfect for customer-facing professionals with a knack for communication and a passion for technology. You will lead training sessions, develop product expertise, and optimize onboarding processes to ensure users unlock the full potential of the platform. Join a vibrant, remote-first community committed to making work more human and meaningful. If you're ready to make a significant impact in a dynamic environment, this opportunity is for you.

Benefits

Remote Work Flexibility

Flexible Vacation Policy

Health Insurance Coverage

Dental Insurance Coverage

Vision Insurance Coverage

Parental Leave

Life Insurance

Disability Coverage

Stock Options

Company Laptop

Qualifications

• 2+ years in sales, customer success, or training enablement.
• Technical platform knowledge combined with excellent communication skills.

Responsibilities

• Conduct engaging group training sessions on Orum’s platform.
• Collaborate cross-functionally to enhance onboarding experiences.

Skills

Cold Calling

CRM Systems

Communication Skills

Webinar Presentation

Project Management

Tools

Salesforce

HubSpot

Outreach

SalesLoft

Apollo

Job description

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Orum is transforming sales through conversations. We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to achieve more. Orum boosts sales efficiency, accelerates pipeline growth, and reduces customer acquisition costs for companies of all sizes, from startups to large enterprises. Sales teams using Orum experience more consistent conversations, increased meetings booked, and shorter ramp-up times for reps — all while enjoying their work and avoiding burnout. We are excited to expand our diverse, remote-first community to support Orum's next growth phase!

Our Mission

To accelerate sales teams by empowering salespeople to achieve more.

Our Vision

To be an iconic company that makes work more human, meaningful, and connected.

The Onboarding Manager Role

This strategic role focuses on driving user success and helping Orum users unlock the full potential of our AI-powered live conversation platform.

This position is ideal for experienced customer-facing professionals with 2+ years in sales, customer success, or training enablement. The candidate should combine technical platform knowledge with excellent communication skills to ensure users understand and are inspired to leverage our platform to boost sales performance.

Salary

Up to $100,000 OTE at plan (with an $80k base and $20k variable). We offer a competitive package based on experience, respecting your time and expertise.

Inclusion Statement

We encourage applicants from diverse backgrounds. Even if you don't meet every requirement, if you see yourself fitting this role, we want to hear from you. Your unique skills could be a valuable addition to our team.

Key Responsibilities

• Conduct engaging group training sessions on Orum’s platform and best practices
• Develop comprehensive product expertise, becoming a trusted resource for customers on Orum’s product suite and integrated technologies
• Collaborate cross-functionally to address customer needs, incorporate feedback, and enhance onboarding experiences
• Continuously evaluate and optimize training processes to improve customer satisfaction

Must-Have Qualifications

• Proven success in cold calling; familiarity with the Orum platform is a plus
• Experience with CRM systems and sales engagement tools
• Exceptional communication and webinar presentation skills
• Ability to manage multiple onboarding projects in a fast-paced environment
• Availability during Eastern Time Zone business hours

Nice-to-Have Skills

• Experience with Orum’s supported CRM integrations: Outreach, SalesLoft, HubSpot, Apollo, Salesforce
• Experience in SaaS user training or enablement
• Experience creating onboarding content such as blogs, webinars, and knowledge articles

Benefits

• Remote work flexibility within the US
• Flexible vacation policy and Orum Days Off
• Health, dental, and vision insurance coverage (90%) for employees and dependents
• Parental leave, life insurance, and disability coverage
• Stock options and equipment reimbursement
• Company laptop, retreats, and in-person meetups
• Employee resource groups like Women Of Orum (WOO)

Orum is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, gender, age, or other protected characteristics. For accommodations, contact [e-mail].

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Hospitality, Food & Beverage, Retail

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