Customer Onboarding Executive

Laravel; Texas; On-site; USD 50,000 - 70,000; Full time

Job summary

TRYBE is seeking a Customer Onboarding Executive to guide new customers through setup, configuration and training, helping them unlock value from our hospitality software. You will own the onboarding journey, collaborating with Product, Support and Sales to deliver engaging training, ensure a smooth handover to Customer Success, and drive early product adoption for long-term success.

Join a collaborative team building technology that improves operations for spas, hotels and leisure businesses

Qualifications

• Experience managing the full onboarding process.
• Excellent communication and interpersonal skills.
• Proactive, tech-savvy with a problem-solving mindset.
• Ability to collaborate with Product, Support and Sales teams.
• Ability to gather feedback and improve onboarding processes.

Responsibilities

• Guide new customers through onboarding journey from setup to adoption.
• Deliver engaging training sessions and product demonstrations.
• Serve as main onboarding contact and hand over to Customer Success post-launch.
• Collaborate with Product, Support and Sales to resolve issues.
• Identify pain points and suggest workflow/content improvements.

Skills

Customer onboarding experience

Strong communication

Problem solving

Proactive and tech-savvy

Organised and detail-oriented

Job description

Come and join TRYBE as our Customer Onboarding Executive

Who are we?

TRYBE is a growing technology business transforming how spas, hotels and leisure businesses manage their operations and deliver exceptional customer experiences. Our innovative software helps hospitality businesses streamline bookings, manage their services and unlock new revenue opportunities.

Working with customers across multiple countries, we're building technology that makes a real difference to the way the hospitality and leisure industries operate. As we continue to grow, we're looking for talented people who want to make an impact, challenge the status quo and be part of an ambitious, collaborative team.

Purpose of the Role:

To ensure every new TRYBE customer has a smooth and successful introduction to our platform. You will take ownership of the onboarding journey, guiding customers through setup, configuration and training, helping them understand how to get the most from the software and ensuring they are confident and ready to use it. You'll play an important role in creating a positive first impression, driving product adoption and setting customers up for long-term success.

As the Customer Onboarding Executive you will be:

• You will be guiding new customers through the onboarding journey, from initial setup and configuration to successful product adoption.
• Delivering engaging training sessions and product demonstrations tailored to each customer’s needs and goals.
• Acting as the main point of contact during onboarding, ensuring a smooth handover to the Customer Success or Account Management team post-launch.
• Collaborating with internal teams (Product, Support, and Sales) to resolve issues, answer questions, and ensure a seamless customer experience.
• Identifying and continuously improving onboarding processes by gathering feedback, identifying pain points, and suggesting workflow or content enhancements.

• Solid experience gained within a Customer Onboarding role where you have managed the full onboarding process
• You will be a highly organised and detail-oriented person who thrives on helping new customers feel confident and supported from day one.
• You have strong communication and interpersonal skills, making it easy to guide clients through setup, training, and early adoption with clarity and patience.
• A proactive, tech-savvy person who enjoys solving problems, always looking for ways to improve the onboarding experience and set customers up for long-term success.
• Great problem solving skills, a solution driven approach