Customer Onboarding Executive

Trybe; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

TRYBE is seeking a Customer Onboarding Executive to guide new hospitality-focused customers through setup, configuration, and training on our platform. You will drive product adoption and ensure customers are confident and ready to use the software, setting them up for long-term success.

You will deliver tailored onboarding sessions, act as the primary onboarding contact, and collaborate with Product, Support, and Sales to resolve issues and continually improve onboarding processes.

Qualifications

• Solid experience in a Customer Onboarding role managing full onboarding lifecycle.
• Excellent communication and relationship-building skills.
• Proactive, tech‑savvy problem-solver who improves onboarding processes.

Responsibilities

• Guide new customers through onboarding, from setup to successful product adoption.
• Deliver engaging onboarding trainings and product demonstrations tailored to customer goals.
• Serve as the main onboarding contact and ensure smooth handover to Customer Success/Account Management after launch.
• Collaborate with Product, Support, and Sales to resolve issues and ensure a seamless customer experience.
• Identify pain points and suggest workflow or content improvements to enhance onboarding.

Skills

Strong communication

Interpersonal skills

Problem solving

Tech-savvy

Job description

Who are we?

TRYBE is a growing technology business transforming how spas, hotels and leisure businesses manage their operations and deliver exceptional customer experiences. Our innovative software helps hospitality businesses streamline bookings, manage their services and unlock new revenue opportunities.

Working with customers across multiple countries, we’re building technology that makes a real difference to the way the hospitality and leisure industries operate. As we continue to grow, we’re looking for talented people who want to make an impact, challenge the status quo and be part of an ambitious, collaborative team.

Purpose of the Role:

To ensure every new TRYBE customer has a smooth and successful introduction to our platform. You will take ownership of the onboarding journey, guiding customers through setup, configuration and training, helping them understand how to get the most from the software and ensuring they are confident and ready to use it. You’ll play an important role in creating a positive first impression, driving product adoption and setting customers up for long-term success.

As the Customer Onboarding Executive you will be:

• You will be guiding new customers through the onboarding journey, from initial setup and configuration to successful product adoption.
• Delivering engaging training sessions and product demonstrations tailored to each customer’s needs and goals.
• Acting as the main point of contact during onboarding, ensuring a smooth handover to the Customer Success or Account Management team post-launch.
• Collaborating with internal teams (Product, Support, and Sales) to resolve issues, answer questions, and ensure a seamless customer experience.
• Identifying and continuously improving onboarding processes by gathering feedback, identifying pain points, and suggesting workflow or content enhancements.
• Solid experience gained within a Customer Onboarding role where you have managed the full onboarding process
• You will be a highly organised and detail-oriented person who thrives on helping new customers feel confident and supported from day one.
• You have strong communication and interpersonal skills, making it easy to guide clients through setup, training, and early adoption with clarity and patience.
• A proactive, tech-savvy person who enjoys solving problems, always looking for ways to improve the onboarding experience and set customers up for long-term success.
• Great problem solving skills, a solution driven approach