Customer Onboarding & Deployment Engineer

Sigma; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Deployment Engineer to guide new customers through successful onboarding, adoption, and first value activation. You will work with Sales, Customer Success, Support, and Product to tailor implementations to each customer’s needs and data environments.

You will empower developers, analysts, and data teams to translate workflows into Sigma, optimize performance, and sustain long-term success with best practices, SSO, and secure data handling.

Qualifications

• 6 years of overall experience in data warehousing / AI app development / data analytics / business intelligence.
• 3 years of hands-on BI development experience in a customer-facing technical role.

Responsibilities

• Drive new customer deployment with a core focus on best practices of environment setup, customer adoption, and self-sufficiency.
• Guide business users, data engineers, and developers on Sigma-specific methodologies, tailoring your coaching and implementation guidance to the skill set of the customer.
• Define path to successful deployment and first value activation based on proactively understanding customer's business' needs and purchase drivers for Sigma.
• Provide implementation expertise / advice in the areas of: app development and BI patterns, environment setup, data connection configuration, product direction, migration from other tools, integration with business workflows, data modeling / shaping, performance optimization, and security including SSO and row-level security.
• Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers.
• Manage and own key customer milestones: sales handoff, initial kickoff, training, deployment coaching, first value use case activation, and handoff to CS.
• Create an effective feedback loop to Product, Support and Sales teams to optimize onboarding.
• Raise risks and remove onboarding blockers.
• Document new knowledge and cross-train other team members.

Skills

Data warehousing / BI development

BI development in customer-facing role

SQL proficiency

Cloud data warehouses

Communication skills

Data apps for cross-product workflows

Authentication systems (SSO/SCIM/OAuth

Row-level security design

Embedded analytics configuration

Technical documentation

Requirements gathering with enterprise

Data-driven operational analysis

Education

Bachelor’s degree in computer science or related field

Tools

Tableau

Looker

Power BI

Sisense

Qlik

ThoughtSpot

Job description

Sigma is seeking a Deployment Engineer to guide new customers through successful onboarding, adoption, and first value activation. You will work with Sales, Customer Success, Support, and Product to tailor implementations to each customer’s needs and data environments.

You will empower developers, analysts, and data teams to translate workflows into Sigma, optimize performance, and sustain long-term success with best practices, SSO, and secure data handling.