Customer Deployment & Onboarding Engineer

Sigma; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Deployment Engineer to guide new customers through deployment, adoption, and first value activation. You will work with Sales, Customer Success, Support, and Product to tailor the onboarding journey and ensure successful outcomes for developers, analysts, and data teams.

You will translate workflows into Sigma, optimize performance, and drive long-term customer success with a customer-first mindset.

Qualifications

• 6 years of overall experience in data warehousing, AI app development, data analytics, or business intelligence.
• 3 years of hands-on BI development experience in a customer-facing technical role, using BI tools.
• Hands-on SQL proficiency with dimensional modeling and data shaping techniques.
• Experience with cloud data warehouses such as Snowflake, Databricks, Redshift, or BigQuery.
• Clear communication to explain complex issues to customers.
• Experience building data apps for cross-product workflows with API connectors.
• Experience configuring enterprise authentication (SSO/SCIM/OAuth).
• Experience designing row-level security in BI/analytics platforms.
• Experience configuring embedded analytics (iframe embedding, API integrations).
• Experience creating technical documentation and training materials.
• Experience conducting technical discovery with enterprise stakeholders.
• Experience data-driven operational analysis to improve processes.
• Bachelor’s degree in computer science or related field or equivalent

Responsibilities

• Drive new customer deployments focusing on environment setup, adoption, and self-sufficiency.
• Coach business users, data engineers, and developers on Sigma methodologies.
• Define path to deployment and first value based on customer needs and drivers.
• Provide implementation guidance on app and BI development, data connections, and product direction.
• Assist with migrations from other tools and integrations with business workflows.
• Model and shape data, optimize performance, and implement security measures.
• Drive accountability to achieve first value and coordinate with Sales and CS.
• Manage milestones: kickoff, training, deployment coaching, first value use case, handoff to CS.
• Create feedback loops to Product, Support, and Sales to improve onboarding.
• Raise blockers and document knowledge; cross-train team members.

Skills

Data warehousing

BI development

SQL proficiency

Cloud data warehouses

Clear communication

Data applications

Authentication (SSO/SCIM/OAuth)

Row-level security

Embedded analytics

Technical documentation

Requirements gathering

Operational analysis

Education

Bachelor’s degree in computer science or related field or equivalent

Tools

Tableau

Looker

Power BI

Sisense

Qlik

ThoughtSpot

API connectors

External storage integrations

Job description

Sigma is seeking a Deployment Engineer to guide new customers through deployment, adoption, and first value activation. You will work with Sales, Customer Success, Support, and Product to tailor the onboarding journey and ensure successful outcomes for developers, analysts, and data teams.

You will translate workflows into Sigma, optimize performance, and drive long-term customer success with a customer-first mindset.