Customer Master Data Supervisor

CertainTeed; Malvern (Chester County); On-site; USD 95,000 - 130,000; Full time

Job summary

Saint-Gobain North America is seeking a CMD Supervisor to lead the Customer Master Data team in Malvern, PA. You will direct daily operations for the CMD processes, drive accuracy, cycle times, and service levels for internal customers across North America.

The role requires 3–5 years in finance within a complex organization, a business degree, and proven supervisory experience. You will collaborate with Sales, CSR, IT (ERP), and Credit to implement improvements and ensure compliance, with

Qualifications

• Minimum of 3–5 years experience in finance or related field within a complex and matrix organization.
• Associates or Bachelor's degree in Business or related field is required.
• Manufacturing experience is a plus.
• Demonstrated supervisory/leadership experience is highly preferred.
• Dynamic individual with the ability to motivate and lead; self-starter who can drive activities.

Responsibilities

• Establish and monitor department goals including error rates, cycle times, and service levels for internal customers.
• Ensure CMD support is available during US holidays and provide adequate coverage.
• Onboard and train employees; communicate and train internal stakeholders on key master data processes.
• Investigate issues and work with CMD resources to implement timely, accurate solutions.
• Collaborate with stakeholders on business changes or new requirements; drive process improvements.

Skills

Supervisory/leadership

Data-driven decisions

Stakeholder communication

Onsite readiness

Education

Associates or Bachelor's degree in Business or related field

Tools

SAP

ERP systems

Job description

The Customer Master Data (“CMD”) Supervisor is responsible for providing leadership and demonstrating outstanding technical abilities to effectively execute the Customer Master Data processes within Saint-Gobain in North America. The supervisor has strong knowledge of the operational processes for the customer master process and can manage the overall process and operational performance of the Customer Master team. This position reports directly to the Master Data Operations Manager, with responsibility for all businesses in the Saint-Gobain North America region that are in scope of the customer master process.

Supervisory & Team Leadership

-Establish and monitor the goals and objectives within the department including error rates, cycle times and business support; These objectives include team performance, responsiveness, department flexibility, accuracy, service levels to both internal customers for assigned activities

-Ensure CMR support is available during US Holidays and coverage is adequate to support stakeholders during normal business hours.

-Effective onboarding and training employees

-Communicate and train internal stakeholders (ie. Sales, CSR's) on key master data processes ie COA, CMD processes and document requirements.

-Investigate issues and works with CMR's to identify and implement solutions ensuring timely and accurate responses

-A change agent actively collaborating with stakeholders on business changes or new requirements, equipping the team to effectively navigate and support those changes while maintaining employee engagement

Process Management & Problem Solving

-Develop and maintain all relevant policies and processes within scope to achieve company goals

-Identify opportunities to streamline or automate administrative processes; an active problem-solving mindset; and implementing required changes

-Lead cross-functional discussions and meetings as they relate to Customer Master

-Ensures processes align with internal controls requirements and all company policies

-Ensures timely, responsible, and professional communication to internal customers

-Strong awareness and understanding of the complexities and nuances of all businesses and ERP requirements.

-Effective collaboration with the Sales, Customer Service, IT (ERP), Credit Department, Sales Force, IT/D&A, etc. to address upcoming projects, troubleshooting, and/or system testing as required to support North America.

Administrative

-Ability to troubleshoot all systems - including SAP and any other programs utilized by the Customer Master Team

-Engages as subject matter expert on cross-functional project teams

-Assists the businesses and Customer Master in achieving must win battles and company objectives

-Managing processes, procedure, and ensure compliance for all assigned activities, including international trade compliance (ex: trade compliance processes)

IS THIS JOB FOR YOU?

-Must be able to be onsite 3 days a week in Malvern, PA HQ

-Associates or Bachelor's degree in Business or related field is required

- Minimum of 3-5 years experience in finance or related field within a complex and matrix organization

- Manufacturing experience is a plus

- Demonstrated supervisory/leadership experience is highly preferred

- Dynamic individual with the ability to motivate and lead is crucial

- Self-starter with the ability to independently drive activities

- Ability to solve complex problems that involve competing priorities and make data-driven decisions or recommendations that align decisions with strategies

- Outstanding organization, communication, and presentation skills is required

A LITTLE MORE ABOUT US

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [e-mail].

BENEFITS IN JOINING US

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want