Customer Marketing Specialist

LogicMonitor; Austin (TX); Hybrid; USD 69,615 - 95,760; Full time

Benefits offered by this job

Comprehensive health, dental and vision coverage

Unlimited vacation policy

401K with company matching

Job summary

LogicMonitor is seeking a Customer Marketing Specialist to execute customer marketing campaigns aimed at driving engagement and product adoption. This hybrid role is pivotal in collaborating with Customer Success and Product Marketing teams to ensure that campaigns align with customer needs.

Ideal candidates should have 4+ years of experience in marketing or customer success, excellent written communication skills, and familiarity with marketing automation tools. The salary range for this role is $69,615 - $95,760 USD.

Qualifications

• 4+ years of experience in marketing, customer success, or related roles.
• Comfortable working in a fast-paced, collaborative environment.
• Openness to leveraging AI tools to enhance campaign execution.

Responsibilities

• Support execution of customer marketing campaigns focused on adoption, engagement, and expansion.
• Assist in developing campaign assets, including emails and webinar materials.
• Coordinate campaign timelines, deliverables, and stakeholder inputs.

Skills

Strong written communication skills

Analytical mindset

Attention to detail

Familiarity with marketing automation tools

Organized and proactive

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Tools

Marketo

HubSpot

Job description

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This hybrid role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page.

What You\'ll Do

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor\'s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn\'s Best Places to Work for the seventh year in a row!

As a Customer Marketing Specialist, Expansion Programs & Customer Campaigns, you will play a key supporting role in executing customer marketing campaigns designed to drive engagement, product adoption, and revenue expansion.

You will work across several high-impact areas, including lifecycle campaigns, customer communications, webinars, and targeted expansion initiatives. You will collaborate closely with Customer Success, Demand Generation, Product Marketing, and Sales teams to deliver coordinated, data-driven campaigns that support customer growth. This role is ideal for someone looking to build a strong foundation in campaign execution, lifecycle marketing, and customer growth strategies in a fast-paced B2B SaaS environment.

Here\'s a closer look at this key role:

• Support execution of customer marketing campaigns focused on adoption, engagement, and expansion
• Assist in developing campaign assets, including emails, landing pages, and webinar materials
• Partner with Customer Success and Product Marketing to align campaigns with customer needs
• Coordinate campaign timelines, deliverables, and stakeholder inputs
• Track and report on campaign performance metrics and outcomes
• Support segmentation and targeting for customer communications
• Maintain campaign calendars and documentation
• Contribute ideas to improve campaign performance and engagement
• Proactively learn and apply customer marketing and lifecycle best practices

What You'll Need

• 4+ years of experience in marketing, customer success, or related roles (internships acceptable)
• Strong written communication skills, especially for email and campaign content
• Analytical mindset with interest in campaign performance and metrics
• High attention to detail and ability to manage multiple projects
• Comfortable working in a fast-paced, collaborative environment
• Familiarity with marketing automation tools (e.g., Marketo, HubSpot) preferred
• Highly organized, proactive, and results-oriented
• Openness to leveraging AI tools to enhance campaign execution
• Bachelor’s degree in Marketing, Communications, Business, or related field

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 07/06/26

LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

#BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is: $69,615 USD - $95,760 USD

Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.