Customer Marketing | Renewals Communications Specialist

Theaccessgroup; United States; Hybride; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Wellbeing days

Health contribution

Two charity days

Résumé du poste

The Access Group is seeking a Renewal Marketing Specialist to design and manage automated renewal journeys, using customer health data to trigger timely communications that drive retention and renewals.

You will partner with Customer Success, Sales, and Marketing Operations to align strategies, track outcomes, and leverage AI-enabled tools to continuously improve results. A fast-paced environment and data-driven mindset are essential.

Qualifications

• Experience creating customer lifecycle, retention or renewal programmes.
• You enjoy turning insight into action and making data-driven decisions.
• Ability to work cross-functionally and communicate clearly across teams.
• Experience using customer health scoring data to inform communications.
• Knowledge of subscription renewals or multi-year agreements.
• Understanding of Net Promoter Score (NPS) and how feedback shapes communications.
• Experience with hospitality SaaS or AI-powered marketing tools.

Responsabilités

• Design and manage automated renewal marketing journeys that help customers see value and renew with confidence.
• Use customer health data and renewal risk signals to deliver relevant communications at the right time.
• Partner with Customer Success Managers, Sales and Marketing Operations teams to support customer retention and renewal goals.
• Track performance, share insights and use AI-powered tools to continuously improve renewal outcomes.

Connaissances

Customer lifecycle marketing

Retention marketing

Data-driven decision making

Cross-team collaboration

AI in marketing

Outils

AI-powered marketing tools

CRM data analysis

Description du poste

Описание: We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have two charity days allocated to support a cause that matters to you.

• wellbeing days taking you to 25 days leave a year
• health contribution
• two charity days

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have two charity days allocated to support a cause that matters to you.

Задачи:

• Design and manage automated renewal marketing journeys that help customers see value and renew with confidence.
• Use customer health data and renewal risk signals to deliver relevant communications at the right time.
• Partner with Customer Success Managers (CSMs), Sales and Marketing Operations teams to support customer retention and renewal goals.
• Track performance, share insights and use AI-powered tools to continuously improve renewal outcomes.

Требования:

• You have experience creating customer lifecycle, retention or renewal marketing programmes and enjoy turning insight into action.
• You're comfortable using data to make decisions, building strong relationships across teams, and finding simple ways to improve the customer experience.
• You enjoy working in a fast-moving environment, take ownership of your work, and are curious about how AI can help you work more effectively.
• Experience using customer health scoring data to inform marketing decisions.
• Knowledge of subscription renewals, multi-year agreements or customer retention models.
• Understanding of Net Promoter Score (NPS) and how customer feedback can shape communications.
• Experience with hospitality technology, software as a service (SaaS), or AI-powered marketing tools.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.

If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity.

So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.