Customer Manager - Walmart Omnichannel, Confectionery

Royal Canin USA Inc; Bentonville (AR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Company bonus

Job summary

Mars Snacking in Bentonville, AR seeks a Customer Manager for Walmart Omnichannel, Confectionery. You will own OPD strategy, lead omni growth plans, and drive digital performance through shelf execution, content optimization, pricing and promotions, and omni-integration.

The role requires a self-starter who thrives in ambiguity, collaborates across functions, and owns outcomes. Bachelor’s degree and 5+ years in Sales/Marketing/eCommerce or Omni roles within CPG or retail are expected; experience

Qualifications

• Bachelor’s Degree.
• 5+ years in Sales, Marketing, eCommerce, or Omni/Digital roles within CPG or retail.
• Experience managing large, complex retail customers.
• Strong understanding of syndicated data and digital performance metrics.
• Digital commerce or OPD experience preferred.
• Proven self-starter comfortable operating in ambiguity.
• Strong ownership mindset with ability to influence cross-functional partners.

Responsibilities

• Lead Walmart Omni Strategy: Own development and execution of OPD and omni-channel plans that drive digital growth and category leadership.
• Drive Digital Shelf Excellence: Partner cross-functionally to optimize assortment, search visibility, content quality, digital shelving, pricing, and promotions.
• Accelerate Digital Growth: Identify and execute opportunities to expand online penetration, improve conversion, and enhance digital shopper experience.
• Influence Through Insights: Deliver data-driven recommendations that create mutual value and strengthen category performance.
• Build & Scale Capabilities: Establish new processes, tools, and ways of working that improve omni execution and digital performance.
• Execute with Excellence: Lead new item launches and ensure flawless execution of customer plans.
• Represent the Voice of the Customer: Translate customer insights into internal strategy and action.

Skills

Sales experience

Marketing

eCommerce

Omni/ Digital

Education

Bachelor’s Degree

Job description

Job Description:

Customer Manager - Walmart Omnichannel, Confectionery

Bentonville, AR

The Customer Manager, Walmart-Omnichannel, Confectionery is the omni-channel subject matter expert supporting the largest digital business within Mars Snacking. This role leads Walmart’s Online Pickup & Delivery (OPD) strategy and omni growth plans, driving digital performance through best-in-class digital shelf execution, content optimization, pricing and promotion strategy, and seamless omni-integration.

Operating in a fast-evolving environment, this role requires a self-starter who thrives in ambiguity, builds new capabilities, and operates with a strong ownership mindset.

What are we looking for?

• Bachelor’s Degree
• 5+ years in Sales, Marketing, eCommerce, or Omni/Digital roles within CPG or retail
• Experience managing large, complex retail customers
• Strong understanding of syndicated data and digital performance metrics
• Digital commerce or OPD experience preferred
• Proven self-starter comfortable operating in ambiguity
• Strong ownership mindset with ability to influence cross-functional partners

What would be your key responsibilities?

• Lead Walmart Omni Strategy: Own development and execution of OPD and omni-channel plans that drive digital growth and category leadership
• Drive Digital Shelf Excellence: Partner cross-functionally to optimize assortment, search visibility, content quality, digital shelving, pricing, and promotions
• Accelerate Digital Growth: Identify and execute opportunities to expand online penetration, improve conversion, and enhance digital shopper experience
• Influence Through Insights: Deliver data-driven recommendations that create mutual value and strengthen category performance
• Build & Scale Capabilities: Establish new processes, tools, and ways of working that improve omni execution and digital performance
• Execute with Excellence: Lead new item launches and ensure flawless execution of customer plans
• Represent the Voice of the Customer: Translate customer insights into internal strategy and action

What can you expect from Mars?

• Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visas for this role.

This position is not eligible for relocation benefits.