Customer Manager

Acosta Sales & Marketing; Santa Rosa (CA); On-site; USD 20,696 - 29,476; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

Short-term and long-term disability

401k program

Generous PTO

Job summary

ACO-US in Santa Rosa, CA is seeking a Customer Manager to oversee assigned principals and grow brand presence within designated accounts. You will focus on increasing sales, market share, and profitability while ensuring efficient operations.

The role requires a strong mix of sales skills, analytical ability, and relationship management to deliver long-term results for clients and the organization.

Qualifications

• High school diploma/GED required.
• Minimum six months of relevant retail, CPG, marketing, space management, or reset experience; sales administration or finance experience preferred.
• Excellent presentation and communication skills; proficient with MS Office tools (PowerPoint, Excel, Word, Outlook).

Responsibilities

• Deliver principals’ objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers.
• Develop and execute a Customer Business Plan to drive brand priorities and long-term business growth.
• Engage all decision-makers at customer accounts to sell business plans, programs, and initiatives that improve in-store results.
• Maximize revenue while managing manufacturer expenditures and trade marketing funds.
• Ensure superior in-store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps.
• Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.
• Provide timely updates to leadership on selling priorities and performance.

Skills

Communication skills

Presentation skills

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

PowerPoint

Excel

Word

Outlook

Job description

Customer Manager

General Information

Company: ACO-US

Location: SANTA ROSA, California, 95401

Ref #: 65823

Pay Rate: $ 18.21

Experience/skills and/or location may influence position wage rate

Function: Merchandising

Employment Duration: Full-time

Benefits

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

Description and Requirements

The Customer Manager is responsible for managing the assigned principals’ business within designated customer accounts. This role focuses on increasing sales, market share, and profitability for the brands represented while ensuring operational efficiency. The ideal candidate combines strong sales skills, analytical abilities, and effective relationship management to deliver long-term results for both clients and the organization.

What's in it for you?

• Opportunity to manage and grow key customer accounts
• Exposure to strategic sales planning and merchandising execution
• Collaborative work environment with professional development opportunities
• Competitive compensation with potential for performance-based incentives

What will you do?

• Deliver principals’ objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers.
• Develop and execute a Customer Business Plan to drive brand priorities and long-term business growth.
• Engage all decision-makers at customer accounts to sell business plans, programs, and initiatives that improve in-store results.
• Achieve results efficiently while maximizing revenue, managing manufacturer expenditures, and leveraging trade marketing funds.
• Ensure superior in-store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps.
• Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.
• Utilize customer, market, and principal knowledge along with marketing, technology, and administrative resources to achieve objectives.
• Provide timely updates to Retail Sales Managers, supervisors, and shared resources on selling priorities and performance.
• Share relevant customer and principal insights with team members to enhance organizational knowledge and capacity.
• Leverage computer systems and technology to execute the Customer Business Plan effectively.
• Provide feedback to leadership on process improvements and business growth opportunities.
• Perform other duties as assigned.

Experience and Qualifications

• High school diploma/GED required.
• Minimum six months of relevant retail, CPG, marketing, space management, or reset experience; sales administration or finance experience preferred.
• Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, as well as web-based applications.
• Excellent presentation and communication skills. Ability to manage multiple projects simultaneously.
• Valid driver’s license required; must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify).

Work Environment and Physical Requirements

• Must be able to push, pull, walk, and travel as required.
• Must be able to listen and communicate effectively in person and over the phone.
• Must be able to lift and carry up to 50 pounds.
• Good vision and color perception are required.