Customer Manager

Acosta; City of Syracuse (NY); On-site; USD 35,516 - 50,583; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance, short-term and long-term disability

401k program

Generous Paid Time Off (PTO)

Job summary

Acosta is seeking a Customer Manager in Syracuse, New York, who will be responsible for managing and growing key customer accounts. The ideal candidate will focus on increasing sales and profitability while ensuring operational efficiency.

This role requires strong sales skills, analytical abilities, and effective relationship management. Benefits include medical and dental insurance, paid time off, and 401k program.

Qualifications

• Minimum six months of relevant retail, CPG, marketing, space management, or reset experience.
• Strong expertise in Microsoft Office applications.
• Valid driver's license required.

Responsibilities

• Manage assigned principals’ business within designated customer accounts.
• Develop and execute a Customer Business Plan.
• Collaborate with Retail Sales Managers on major retail initiatives.

Skills

Sales skills

Analytical abilities

Relationship management

Presentation skills

Communication skills

Time management

Education

High school diploma/GED

Tools

Microsoft Office (PowerPoint, Excel, Word, Outlook)

Job description

General Information

• Company: ACO-US
• Location: SYRACUSE, New York, 13210
• Reference # 126167
• Pay Rate: $31.25
• Employment Duration: Full-time
• Function: Merchandising
• Range Minimum: $31.25
• Range Maximum: $31.25

Benefits

• Medical, dental and vision insurance
• Company‑paid life insurance, short‑term and long‑term disability
• 401k program
• Generous Paid Time Off (PTO) program

Job Overview

The Customer Manager is responsible for managing the assigned principals’ business within designated customer accounts. This role focuses on increasing sales, market share, and profitability for the brands represented while ensuring operational efficiency. The ideal candidate combines strong sales skills, analytical abilities, and effective relationship management to deliver long‑term results for both clients and the organization.

Benefits to You

• Opportunity to manage and grow key customer accounts
• Exposure to strategic sales planning and merchandising execution
• Collaborative work environment with professional development opportunities
• Competitive compensation with potential for performance‑based incentives

Responsibilities

• Deliver principals’ objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers.
• Develop and execute a Customer Business Plan to drive brand priorities and long‑term business growth.
• Engage all decision‑makers at customer accounts to sell business plans, programs, and initiatives that improve in‑store results.
• Achieve results efficiently while maximizing revenue, managing manufacturer expenditures, and leveraging trade marketing funds.
• Ensure superior in‑store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps.
• Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.
• Utilize customer, market, and principal knowledge along with marketing, technology, and administrative resources to achieve objectives.
• Provide timely updates to Retail Sales Managers, supervisors, and shared resources on selling priorities and performance.
• Share relevant customer and principal insights with team members to enhance organizational knowledge and capacity.
• Leverage computer systems and technology to execute the Customer Business Plan effectively.
• Provide feedback to leadership on process improvements and business growth opportunities.
• Perform other duties as assigned.

Experience and Qualifications

• High school diploma/GED required.
• Minimum six months of relevant retail, CPG, marketing, space management, or reset experience; sales administration or finance experience preferred.
• Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, and web‑based applications.
• Excellent presentation and communication skills; ability to manage multiple projects simultaneously.
• Valid driver’s license required; must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify).

Work Environment and Physical Requirements

• Must be able to push, pull, walk, and travel as required.
• Must be able to listen and communicate effectively in person and over the phone.
• Must be able to lift and carry up to 50 pounds.
• Good vision and color perception are required.

Equal Opportunity Employer

Acosta Group is an Equal Opportunity Employer (Disabled, Veteran). Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories.

E‑Verify

The Acosta Group utilizes E‑Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E‑Verify and your right to work. Employer Resources: e-verify.gov

Compensation Range

• Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.