Customer Manager

Acosta Group; Santa Cruz (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Manager to enhance sales and market share across designated accounts. This role involves developing customer business plans, engaging decision-makers, and ensuring a superior in-store presence. The ideal candidate will possess strong presentation skills and be proficient in Microsoft Office, enabling them to manage multiple projects effectively. Join this innovative firm to make a meaningful impact in the retail landscape and contribute to the success of renowned brands.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 6 months experience in retail, marketing, or sales administration preferred.

Responsibilities

• Manage assigned principals’ business within designated customer accounts.
• Develop a Customer Business Plan aligned with principals’ priorities.
• Achieve results efficiently while maximizing revenue and controlling costs.

Skills

Microsoft Office

Presentation Skills

Project Management

Education

Bachelor’s Degree

Job description

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Description

Responsible for managing the assigned principals’ business (division and/or geographic) within designated "customer accounts." The primary responsibility is to increase sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Responsibilities

• Deliver principals’ objectives, including volume and sales fundamentals (merchandising, assortment, pricing, and shelving) at the lowest cost.
• Develop a Customer Business Plan aligned with the principals’ priorities.
• Engage decision-makers at the customer to promote business plans, programs, and concepts that enhance long-term results.
• Achieve results efficiently, maximizing revenue and controlling costs, including expenditures at the customer level.
• Ensure a superior in-store presence in assigned stores and manage trade marketing funds.
• Operate within the designated budget.
• Communicate proactively with key principals and collaborate with Retail Sales Managers on initiatives.
• Utilize knowledge of customer, market, and principal to accomplish objectives, involving relevant resources.
• Provide timely updates and share information to build organizational capacity.
• Use computer systems effectively and develop skills to support communication systems.
• Offer feedback to leadership on organizational improvements.
• Meet physical requirements listed below.
• Perform other duties as assigned.

Qualifications

Minimum Education and Work Experience

• Bachelor’s degree or equivalent work experience.
• At least six months of relevant experience in retail, marketing, space management, or resets; sales administration or finance experience preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and web-based applications.
• Excellent presentation skills.
• Ability to handle multiple projects simultaneously.

Physical Requirements

• Seeing, color perception, listening.
• Lifting up to 50 lbs., carrying 20 lbs., pushing/pulling.
• Ability to travel.

About Us

Acosta Group is part of a collective of trusted retail, marketing, and foodservice agencies, reimagining how brands connect with consumers at every shopping point. We specialize in retail sales, digital strategy, and business intelligence, helping brands thrive both in-store and online. With over 20,000 team members, we value growth, trust, transparency, and work-life balance. Join us to make a meaningful impact for our clients and partners.