Account Manager, Customer Success

LeadVenture Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading digital marketing company as an Account Manager, where you'll enhance client relationships and drive their online success. This role involves managing accounts, promoting services, and ensuring customer satisfaction. Ideal candidates are self-starters with strong communication skills and a background in customer service and sales. If you're passionate about helping clients succeed, we encourage you to apply!

Qualifications

• 2+ years of customer service experience.
• 2+ years of B2B sales experience with a proven track record.
• 1+ year of digital marketing experience preferred.

Responsibilities

• Develop professional relationships with clients to enhance online presence.
• Manage assigned accounts focusing on revenue growth and retention.
• Provide customer service and promote additional marketing services.

Skills

Customer Service

B2B Sales

Digital Marketing

Communication

Time Management

Interpersonal Skills

Tools

CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Google Apps

Job description

Account Manager

Dealer Spike is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!

The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and selling additional marketing and website services.

This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads, and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers.

Here is more of what you’ll get to do:

1. Understand all facets of Dealer Spike’s suite of website and marketing products and services.
2. Perform monthly reporting calls with clients.
3. Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
4. Promote and sell additional marketing and add-on website services, as well as provide product training and consult on best practices.
5. Assess and monitor the website and marketing services to ensure overall quality standards, success, and provide proactive solutions to increase website traffic and leads.
6. Work with the Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.
7. Handle incoming customer comments, provide appropriate solutions and alternatives, and follow up to ensure resolution.
8. Keep records of customer interactions, process customer accounts, and file documents.
9. Identify retention risks and work proactively to eliminate those risks.
10. Update job knowledge by participating in educational opportunities.

You’ll thrive in this role if you have:

• 2+ years of customer service experience
• 2+ years of experience in B2B sales with a proven track record of success
• 1+ year of digital marketing experience preferred
• Experience working with a CRM preferred
• Excellent time management and organizational skills
• Strong communication and interpersonal skills
• Adaptable, energetic, team-player attitude
• Ability to type 45 wpm
• Ability to multitask efficiently
• Proficient in Microsoft Word, Excel, and Outlook, with a working knowledge of Google Apps
• Strong technical aptitude and quick learner

Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the candidate profile, they are not a checklist. We encourage you to apply!

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals, including powersports, marine, RV, pre-owned auto, agriculture, and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, and others. We are an international company with offices in the United States, Mexico, Belize, India, and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. We also prohibit workplace harassment based on these attributes, and any interference with employees' job duties may result in discipline or discharge.