Customer Manager

ciginsurance; Reno (NV); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Paid time off (21 days)

Health, dental & vision plans

401(k) retirement with match

Bonus programs

Volunteer time

Job summary

Capital Insurance Group (CIG) is seeking a Customer Manager to own and steward key customer relationships within an industry Practice. You will align insurance products, risk management services, and value-added offerings to meet evolving client needs.

You will collaborate across the organization to deliver coordinated solutions, act as the voice of the customer, and drive outcomes that improve satisfaction and retention in a hybrid, Reno-based work environment.

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, Finance, Marketing, or a related field (equivalent experience may be considered).
• 7+ years of experience in P&C insurance: underwriting, product management, customer relationship management, risk management, or related field.
• CPCU, ARM, CIC, CRM, or other insurance/risk management designation preferred.

Responsibilities

• Own and steward customer relationships within an assigned industry Practice alignment.
• Align insurance products, risk management services, and value-added offerings to address customer needs.
• Work across the organization to ensure coordinated solutions and superior customer outcomes.
• Be the voice of the customer to inform strategic decisions and service capabilities.

Skills

Relationship management

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in Business/Insurance/Risk Management/Finance/Marketing

Tools

CRM software

Job description

Why CIG?

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why Choose CIG's Customer Manager Team?

At Capital Insurance Group (CIG), our Customer Managers play a unique and highly strategic role in shaping the customer experience. Rather than focusing on a single insurance product or line of business, Customer Managers serve as trusted advisors and advocates, helping customers navigate complex business, risk, and insurance challenges while delivering solutions tailored to their evolving needs.

Benefits

• Accrue twenty-one days of Paid Time Off during your first year
• Up to eighty-seven percent of benefits are covered by CIG for you and your family members
  • Medical, Dental, Vision plans, Telehealth
• One hundred percent covered plans
  • Basic Life & AD&D
  • Employee Assistance
  • Leave Management
  • Long Term Disability
  • Short Term Disability (Outside of CA)
  • Employee Benefit Advocacy Hot Line

• Family Caregiver Support (Homethrive)
• Child Care Resources (Tootris)
• Business Travel Accident Protection
• Voluntary benefit offerings
  • Short-term Disability (CA only)
  • Voluntary Life AD&D self, spouse, and child plans
  • Flexible Spending (FSA)
  • Health Savings (HSA)
  • Hospital Indemnity
  • Accidental Injury
  • Pet Insurance
  • Commuter Benefit

• Critical Illness
• ARAG Legal Services
• Norton LifeLock
• Nine paid holidays, plus two floating holidays
• Above and Beyond Reward Recognition Program
  • Kudos & Shout Out Points Program
  • Quarterly Above and Beyond Bonus Program
  • Annual Above and Beyond Bonus Program
• Competitive compensation
  • Base compensation
  • Salary Management Spot Bonuses
  • Annual Incentive/Profit sharing program, potential payout annually based on company results.
• Discount partnerships
  • Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
• Insurance, educational reimbursement, and bonus programs
• Employee Referral Bonus Program
• Home and Auto Insurance Discount Program.
• Paid Volunteer Time - Through company-planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
• Retirement savings benefit (401k and Roth + match)
• Health & Financial Wellness
  • Wellness platform, tools, and events - Vitality
  • Health Savings Account - match
  • Financial Wellness Resources

Work Environment

This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Reno (NV), Monterey (CA), Roseville (CA), Bakersfield (CA), Phoenix (AZ), and Spokane (WA).

Job Overview

The Customer Manager serves as the primary owner and steward of customer relationships within an assigned industry Practice alignment. Unlike traditional insurance roles that are organized around specific products or lines of business, the Customer Manager is responsible for understanding and managing the overall needs of the customer and ensuring that CIG delivers a coordinated, comprehensive solution to support customer success.

This role develops deep expertise in the assigned customer segment, including the operational, financial, regulatory, and risk-related challenges customers face. The Customer Manager works across the organization to align insurance products, risk management services, loss control resources, claims insights, technology solutions, and other value-added services to address customer needs and improve outcomes.

The Customer Manager serves as the voice of the customer within the organization, helping ensure strategic decisions, product offerings, and service capabilities remain aligned with customer expectations and emerging market needs.

Minimum Requirements

• Bachelor's degree in Business, Insurance, Risk Management, Finance, Marketing, or a related field; equivalent experience may be considered.
• CPCU, ARM, CIC, CRM, or other insurance/risk management designation preferred.
• 7+ years of experience in P&C insurance: underwriting, product management, customer relationship management, risk management, or a related field.
• Demonstrated ability to build and manage strategic customer relationships.
• Strong understanding of P&C insurance products, risk management principles, and customer service strategies.
• Ability to work effectively across departments and influence outcomes without direct authority.
• Strong analytical, communication, presentation, and problem-solving skills.

Career Path potential

• Practice Leader
• Director, Customer Strategy
• Director, Product & Customer Management
• Other enterprise leadership roles across Product, Strategy, Distribution, or Customer Experience

Salary Range

$91,500.00 - $152,500.00

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer based on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.