Customer Manager

Acosta Group; Portola Valley (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Manager to oversee business operations within designated customer accounts. The role focuses on increasing sales and market share through effective management of retail relationships. Candidates should possess a Bachelor's degree and relevant experience in retail or marketing. Strong presentation skills and proficiency in Microsoft Office applications are essential. This full-time position offers a competitive salary and opportunities for growth within a dynamic team.

Benefits

Flexible Scheduling

Diversity and Inclusion Commitment

Qualifications

• At least six months of relevant experience in retail or marketing.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Manage business of assigned principals within designated customer accounts.
• Deliver principals’ objectives, including volume and sales fundamentals.
• Engage decision-makers at the customer to promote business plans.

Skills

Presentation Skills

Project Management

Education

Bachelor’s degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: Customer Manager at Acosta Group

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Description

Note: We need someone local to Los Altos or Santa Cruz for this position. The job involves traveling to retail stores throughout the region/territory.

Responsible for managing the business of assigned principals (division and/or geographic), within designated customer accounts. The primary goal is to increase sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Responsibilities

• Deliver principals’ objectives, including volume and sales fundamentals (merchandising, assortment, pricing, and shelving) goals at assigned customers at the lowest cost.
• Develop a Customer Business Plan aligned with the principals’ business priorities.
• Engage decision-makers at the customer to promote business plans, programs, and concepts that enhance long-term results.
• Achieve results with minimal selling costs while maximizing company revenue, overseeing all manufacturer expenditures at the customer level.
• Ensure a superior in-store presence in assigned stores; collaborate with headquarters, supervisors, and other customer operations personnel.
• Manage manufacturers’ trade marketing funds, process shipments, and leverage data to sell concepts.
• Operate within the designated budget and communicate proactively with key principals.
• Coordinate with Retail Sales Managers on retail initiatives such as new product launches, selling drives, and contests.
• Utilize knowledge of customers, markets, and principals; involve marketing, technology, and administrative resources.
• Provide timely updates on selling priorities and share information with team members to build organizational capacity.
• Use computer systems and technology effectively to support business objectives.
• Provide feedback to leadership on organizational improvements.
• Meet physical requirements listed below.
• Perform other duties as assigned.

Qualifications

Minimum Education and Experience:

• Bachelor’s degree or equivalent work experience in relevant industry.
• At least six months of relevant experience in retail (CPG industry), marketing, space management, or resets. Sales administration or finance experience preferred.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
• Excellent presentation skills.
• Ability to handle multiple projects simultaneously.

Physical Requirements

• Seeing, color perception, lifting (up to 50 lbs.), ability to travel, listening, pushing/pulling, carrying (up to 20 lbs.).

About Us

Acosta is part of Acosta Group, a collective of trusted retail, marketing, and foodservice agencies reimagining brand connections across shopping channels. We specialize in retail sales, digital strategy, and business intelligence, empowering brands to thrive online and in stores. Our team of over 20,000 professionals values growth, trust, transparency, and work-life balance.

We offer flexible scheduling and are committed to diversity and inclusion. Final pay ranges may vary based on qualifications and location.

Visit our privacy policies: US, Canada. We are an E-Verify employer and an equal opportunity employer.

Job Details

Category: Wholesale

Type: Full-time

Business Unit: Sales

Salary Range: $65,000 - $70,000

Company: Acosta Employee Holdco LLC

Req ID: 5822

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Business Consulting and Services