Customer Manager

Acosta Group; Palo Alto (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Manager to enhance sales and market share within designated accounts. The role involves developing business plans, managing retail initiatives, and collaborating with key stakeholders to achieve objectives while maintaining budgetary constraints. Ideal candidates will have a Bachelor's degree and relevant experience in retail or marketing. Join a dynamic team to drive impactful results in the retail space.

Qualifications

• At least six months of relevant retail, marketing, or resets experience.
• Sales administration or finance experience preferred.

Responsibilities

• Manage assigned principals’ business within designated customer accounts.
• Develop a Customer Business Plan aligning with business priorities.
• Achieve results at the lowest possible selling cost.

Skills

Presentation Skills

Project Management

Education

Bachelor’s Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Description

We need someone local to Los Altos or Santa Cruz for this position. The job involves traveling to retail stores throughout the region/territory. Responsible for managing the assigned principals’ business (division and/or geographic) within designated "customer accounts." The primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Responsibilities

• Deliver principals’ objectives including volume and sales fundamentals (merchandising, assortment, pricing, and shelving) goals at the assigned customers at the lowest cost.
• Develop a Customer Business Plan that aligns with the principals’ business priorities.
• Call on all decision-makers at the customer to sell business plans, programs, and concepts that improve long-term results.
• Achieve results at the lowest possible selling cost while maximizing company revenue (brokerage, commissions, bonuses, contests, etc.). Oversee all manufacturers’ expenditures at the customer level.
• Achieve a superior in-store presence in assigned stores. Engage with headquarters, supervisors, and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process shipments, and leverage data to sell concepts.
• Operate within the designated budget.
• Proactively communicate with key principals.
• Collaborate with Retail Sales Managers on major retail initiatives.
• Use knowledge of customer, market, and principal to involve marketing, technology, and administrative resources to meet objectives.
• Provide timely selling priorities to team members and share customer/principal information to build organizational capacity.
• Utilize computer systems and technology effectively. Maintain skills to support communication systems.
• Provide feedback on organizational capacity and business improvements.
• Meet physical requirements listed below.
• Perform other duties as assigned.

Qualifications

Minimum Education and Work Experience:

• Bachelor’s degree or equivalent work experience in relevant industry.
• At least six months of relevant retail (CPG industry), marketing, space management, or resets experience. Sales administration or finance experience preferred.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
• Excellent presentation skills.
• Ability to handle multiple projects simultaneously.

Physical Requirements

• Seeing, color perception, lifting (up to 50 lbs.), ability to travel, listening, pushing/pulling, carrying (up to 20 lbs.).

About Us

Acosta Group is a collective of trusted retail, marketing, and foodservice agencies, reimagining brand connections at every shopping point. We specialize in retail sales, digital strategy, and business intelligence, helping brands thrive online and in stores. With over 20,000 team members, we value growth, trust, transparency, and work-life balance. Join us to make a real impact for our clients and partners.

Final pay may vary based on qualifications and location. We are an E-Verify employer and an equal opportunity employer.