Customer Manager

Acosta; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading sales and marketing company is seeking a Customer Manager to manage business within designated customer accounts. The role focuses on increasing sales and market share while ensuring cost-effective operations. Candidates should have a Bachelor's degree and relevant experience in retail or marketing. Strong presentation and project management skills are essential for success in this role.

Qualifications

• At least six months of relevant retail, marketing, or sales experience.

Responsibilities

• Manage assigned principals’ business within designated customer accounts.
• Develop a Customer Business Plan aligned with principals’ priorities.
• Ensure a superior in-store presence in assigned stores.

Skills

Presentation Skills

Project Management

Microsoft Office

Education

Bachelor’s Degree

Job description

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Description

Responsible for managing the assigned principals’ business (division and/or geographic) within designated "customer accounts." The primary goal is to increase sales and market share of the represented brands while generating profit for our manufacturers and Acosta.

Responsibilities

1. Deliver principals’ objectives, including volume and sales fundamentals (merchandising, assortment, pricing, shelving) at the lowest cost.
2. Develop a Customer Business Plan aligned with the principals’ priorities.
3. Engage decision-makers at the customer to promote business plans, programs, and concepts that enhance long-term results.
4. Achieve results cost-effectively while maximizing revenue (brokerage, commissions, bonuses, contests). Oversee manufacturer expenditures at the customer level.
5. Ensure a superior in-store presence in assigned stores. Collaborate with headquarters, supervisors, and other customer personnel.
6. Manage trade marketing funds, process shipments, and leverage data to sell concepts.
7. Operate within the designated budget.
8. Communicate proactively with key principals.
9. Coordinate with Retail Sales Managers on retail initiatives.
10. Utilize knowledge of customer, market, and principal; involve marketing, tech, and administrative resources.
11. Share timely information with team members to build capacity.
12. Use computer systems and technology to support the Customer Business Plan.
13. Provide feedback to leadership on business improvements.
14. Meet physical requirements as listed.
15. Perform other duties as assigned.

Qualifications

1. Bachelor’s degree or equivalent experience in relevant industry.
2. At least six months of relevant retail (CPG), marketing, space management, or resets experience; sales admin or finance preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and web-based applications.
• Excellent presentation skills.
• Ability to handle multiple projects simultaneously.

Physical Requirements

• Seeing, color perception, lifting (up to 50 lbs.), ability to travel, listening, pushing/pulling, carrying (up to 20 lbs.).

About Us

Acosta and Mosaic are leading sales and marketing companies serving top retailers in the US and Canada. We offer flexible, data-driven strategies and tools to optimize results.

Note: Compensation ranges are estimates and may vary based on qualifications and location. We utilize E-Verify and are an Equal Opportunity Employer. Accommodations are available for persons with disabilities.