Contract Part-Time Customer Success Project Manager

ZipRecruiter; Washington (District of Columbia); Remote; USD 40,000 - 70,000; Part time

Job summary

Join a leading company as a Contract Customer Success Project Manager, managing the delivery of innovative data and AI training programs. This fully remote, part-time role involves client management, project oversight, and continuous improvement efforts. Ideal candidates will have strong project management skills and a passion for education and data literacy.

Qualifications

• 3+ years in a customer-facing project management or operations role.
• Experience in education or client service organizations.

Responsibilities

• Manage customer journey from pre-sale to program completion.
• Identify and track project timelines, coordinating team efforts.
• Analyze course data and suggest improvements.

Skills

Project Management

Communication

Time Management

Organizational Skills

Data Analysis

Customer Service

Tools

Jira

ClickUp

Google Office

Microsoft Office

Job description

Job Description

Join us as a Contract Customer Success Project Manager at the forefront of developing and delivering cutting-edge data and AI training. Our clients are large corporations and government divisions who partner with Data Society to upskill their teams. Our training audiences range from highly technical engineers learning to code LLMs to frontline employees working to improve their data and AI literacy. We help all teams make data-driven decisions and use AI to improve business outcomes.

You'll project manage the creation and delivery of virtual and in-person instructor-led training programs, ensuring clients and learners are guided effectively throughout the process. Your role involves managing key client touchpoints, scheduling, balancing the needs of subject matter experts and instructors, assessing client readiness and training needs, and tracking delivery timelines and training outcomes.

This is an exciting, fully remote, part-time opportunity (~20 hours/week) open to candidates anywhere in the US. The role will start as a contractor with the possibility to convert to full or part-time employment after 6 months.

Responsibilities

Customer Success

• Act as the dedicated advocate for our clients, ensuring their needs are met and championing learners' success throughout their training journey.
• Manage the customer journey from pre-sale implementation planning through learning program completion, ensuring customer satisfaction goals and internal delivery timelines and budget expectations are met.
• Build strong relationships with clients to drive renewals and upsells, and coordinate with the sales team to engage with those opportunities.

Project Management

• Identify, scope, and track project timelines, coordinating team efforts to align client needs with the schedules of SMEs and instructors.
• Communicate across project teams using tools like ClickUp and Jira to ensure alignment and successful delivery.
• Participate in regular project review meetings and processes.

Data and Continuous Improvement

• Analyze course data and develop reports and visualizations for clients and team members.
• Suggest opportunities for improvement and work on special projects to enhance internal or customer-facing processes.

Skills You Bring

• 3+ years in a customer-facing project management or operations role, preferably in education or client service organizations.
• Experience with project management tools such as Jira or ClickUp.
• Excellent time management and organizational skills.
• Strong written and verbal communication skills, capable of managing customers through complex processes.
• Proficiency with Google and Microsoft Office applications.
• Interest in learning about data and AI upskilling.
• Experience in a learning or teaching environment and familiarity with Learning Management Systems (LMS) is a plus.

EEO Statement

At Data Society Group, we celebrate diversity and are committed to equal employment opportunities regardless of race, ancestry, citizenship, marital status, veteran status, or other protected characteristics. We consider all qualified applicants, including those with criminal histories, in accordance with legal requirements. If you require accommodation due to a disability or special need, please let us know.

Data Society does not accept unsolicited third-party resumes.

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