Customer Manager

Acosta Group; Allentown (Lehigh County); On-site; USD 52,000 - 68,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage client relationships and drive sales growth. In this dynamic role, you will be responsible for developing strategic business plans, collaborating with retail managers, and ensuring optimal in-store presence. This position offers an exciting opportunity to leverage your skills in project management and client communication while working within a supportive team environment. If you're ready to contribute to a thriving organization that values your growth and well-being, this role is perfect for you.

Qualifications

• Minimum of six months of relevant experience in retail or marketing.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Manage assigned clients' business to increase sales and market share.
• Develop Customer Business Plans to achieve business objectives.

Skills

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Presentation Skills

Project Management

Education

Bachelor’s degree

Equivalent work experience

Tools

Web-based applications

Job description

Description

Responsible for the management of the assigned clients business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our clients and Acosta.

Responsibilities

1. Deliver clients objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers.
2. Develop a Customer Business Plan that will deliver the clients business objectives.
3. Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
4. Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.
5. Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
6. Operate within the designated budget.
7. Pro-actively communicate with key clients.
8. Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
9. Effectively use knowledge of customer, market, and client – involve marketing, technology, and administrative resources to accomplish objectives.
10. Pro-actively share information and customer/client information with other team members to build organization capacity.
11. Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.
12. Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
13. Meeting the physical requirements – listed below.
14. Other duties as assigned.
    
    

Qualifications

1. Minimum Education and Work Experience:
2. Bachelor’s degree or equivalent work experience in industry name required.
3. Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.
   
   

Knowledge, Skills, and Abilities:

1. Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.
2. Excellent presentation skills.
3. Able to handle multiple projects simultaneously.
   
   

Physical Requirements:

1. Seeing
2. Color Perception
3. Lifting (50 – lbs.)
4. Ability to Travel
5. Listening
6. Pushing/Pulling
7. Carrying (20 – lbs)
   
   

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $52,200.00 - $67,500.00

Company: Acosta Employee Holdco LLC

Req ID: 5305