Customer Management Specialist

Arias Agency; Canonsburg (Washington County); On-site; USD 45,000 - 86,400; Full time

Benefits offered by this job

Health and life insurance

Opportunities for fast career growth

Job summary

Arias Agency is expanding its operations in Canonsburg, PA, and is looking for a Customer Management Specialist to join their team. This position ensures high client satisfaction by matching needs to services, handling calls, scheduling, and administration tasks.

The ideal candidate will possess strong interpersonal skills, a positive attitude, and a readiness to grow within the company. The role promises full-time employment with competitive pay and opportunities for career advancement.

Qualifications

• Must be able to multitask effectively.
• Strong communication and interpersonal skills required.
• Willingness to learn and grow within the company.

Responsibilities

• Ensure high level of service and client satisfaction.
• Perform inbound and outbound calls daily.
• Schedule new appointments and conduct policy reviews.

Skills

Upbeat and positive attitude

Strong organizational skills

Excellent communication skills

Customer service skills

Ability to multitask

Self-motivated and driven

Education

High school diploma or equivalent

Job description

Job Description

Our growing office for labor union benefits is looking to add multiple Customer Management Specialist positions to our Canonsburg, PA office. The Customer Management Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound and outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. This is a full‑time position with a consistent weekly schedule.

Qualifications

• Maintain an upbeat, positive and enthusiastic attitude.
• Able to work as an individual as well as in a group setting.
• Must be able to multitask.
• Strong organizational skills.
• High school diploma or equivalent is preferred.
• Highly self‑motivated & driven.
• Passionate about making a difference in people's lives.
• Entrepreneurial spirit / self‑starter, ability to work in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Great customer service skills.
• Ability to prioritize and execute on a plan.
• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
• Must be willing to expand and grow with our company, and not afraid to take that extra step to become a leader.

Additional Information

Job Snapshot: Average Pay $45,000.00 - $86,400.00 per year. Other Pay: Dependent on Position. Employment Type: Full‑Time. Job Type: Management.

Health and Life insurance provided. Opportunities for fast career growth.

All your information will be kept confidential according to EEO guidelines.