Customer Service Specialist

Arias Agency; Morgantown (WV); On-site; USD 45,000 - 86,400; Full time

Benefits offered by this job

Health and Life insurance provided

Opportunities for fast career growth

Job summary

Arias Agency is expanding its office in Morgantown, West Virginia, and is seeking Customer Service Advisors to ensure high levels of service and satisfaction. The role involves managing client calls, scheduling appointments, conducting policy reviews, and data entry.

We value individuals who are driven, outgoing, and possess excellent communication skills. With a focus on teamwork and a supportive environment, we offer training and strong opportunities for career growth.

Salary ranges from $45,000.00 to $86,400.00 annually, along with health and life insurance.

Qualifications

• Previous customer service or industry experience is a plus but not required.
• Ability to quickly connect with people.

Responsibilities

• Ensure a high level of service and satisfaction while matching client needs.
• Handle inbound/outbound calls and schedule appointments.
• Perform client policy reviews and data entry.

Skills

Excellent communication skills

Great leadership ability

Problem solving skills

Efficient organizational skills

Outgoing personality

Job description

International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. All individuals will be trained (Paid Training) before starting the position full time. We foster an environment of teamwork, ownership and involvement to support a healthy and positive workforce. We're only looking for the best candidates with a great attitude, who are passionate about helping others. Our Company offers an amazing career opportunity.

Job Description

Our growing office for labor union benefits is looking to add multiple Customer Service Advisor positions to our Morgantown office location. The Customer Service Advisor Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound/outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. This is a full time position with great weekly hours.

Qualifications

• Previous customer service or industry experience (Not required but a plus)
• Excellent communication skills
• Great leadership ability
• Problem solving skills
• Efficient organizational skills
• Outgoing, engaging personality and ability to quickly connect with people and be interested in their situations

Additional Information

Job Snapshot: Average Pay $45,000.00 - $86,400.00 /Year. Other Pay Dependent on Position Employment Type Full-Time Job Type Management

• Health and Life insurance provided
• Opportunities for fast career growth

Retail, Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified Industry Consulting, Retail, Security Required Travel Not Specified

All your information will be kept confidential according to EEO guidelines.