Customer Listing Coordinator

Sweetwater; Fort Wayne (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Sweetwater in Fort Wayne, IN, is seeking a Customer Listing Coordinator to deliver exceptional customer service and support. The role involves processing orders, negotiating customer offers, and resolving issues arising in the Distressed Gear Teams' marketplace stores.

The ideal candidate possesses strong music gear knowledge, excellent communication skills, and a passion for exceeding customer expectations. Join the diverse Sweetwater team and discover a fulfilling career in a music-centered environment.

Qualifications

• Strong knowledge of music gear and equipment.
• Proven customer service experience.
• Ability to handle critical thinking and problem-solving.

Responsibilities

• Respond to customer inquiries and solve order issues.
• Process orders and coordinate shipments daily.
• Evaluate customer offers based on market research.

Skills

Strong music gear knowledge

Excellent verbal and written communication skills

Critical thinking and problem-solving abilities

Analytic mind and research skills

Good people-management and coordination skills

Customer service experience

Job description

Job Requirements

The Customer Listing Coordinator provides customer service, invoicing, and support to promote sales and solve customer issues arising in the Distressed Gear Teams' marketplace stores. The individual in this role will negotiate customer offers on advertised pricing and ultimately decide when to accept or counteroffer based on current market decisions. Responsibilities include monitoring customer feedback, processing orders, selecting optimal shipping methods, answering the team’s phone extension, coordinating returns and partial refunds, evaluating trade‑ins, and returning gear. This position plays a key role in fulfilling Sweetwater’s promise to our customers and exceeding their expectations.

Primary Functions

• Respond to customer inquiries, answer product questions, and solve order issues.
• Process orders daily, coordinate shipments, supply tracking information to the appropriate party, and create invoices.
• Reschedule listings from cancelled orders and edit listings based on customer feedback and concerns.
• Evaluate offers by conducting market research and reviewing product histories, making good judgment on when to accept, decline, or counteroffer based on market conditions.
• Answer inbound calls from interdepartmental inquiries.
• Assist with the evaluation of trade‑in and returned gear.

Skills & Experience

• Strong music gear knowledge encompassing most of the equipment we sell.
• Excellent verbal and written communication skills.
• Critical thinking and problem‑solving abilities.
• An analytic mind and research skills.
• Good people‑management and coordination skills.
• Customer service experience.

Sweetwater’s “Ideal” Team Player

• WOWs The Customer – deep passion and desire for creating amazing customer and colleague experiences.
• Get Things Done – great work ethic and moves with a sense of urgency.
• Obsesses over the Details – committed to paying attention to the details.
• Drives Continuous Improvement – always focusing on effective and efficient ways to get better.
• Develops the Future – committed to pursuit of growing personally and professionally and has a focus on bringing colleagues along on that journey.

Sweetwater’s culture is a celebration of music, unifying people from all walks of life. Our diverse workforce allows us to collectively respect, learn, and grow from each unique perspective. Thousands of employees and families have joined the Sweetwater team from across the nation and the world, and we welcome you to discover why a career at Sweetwater feels like the full-time dream.