Customer Lifecycle Manager

Wärtsilä; Fort Lauderdale (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Wärtsilä is seeking a Customer Lifecycle Manager for its Fleet Optimization Solutions team in Fort Lauderdale, FL. The successful candidate will manage customer onboarding, relationships, and lifecycle contract transitions while ensuring customer satisfaction. The role requires strong coordination, relationship-building skills, and experience with maritime digital applications.

Benefits

Competitive salary and comprehensive benefits

Hybrid work model starting January 2025

Qualifications

• Minimum of 3 years of experience in related fields.
• Fluency in English, both verbal and written.
• Ability to manage multiple agreements and customer relationships.

Responsibilities

• Ensuring successful onboarding for customers.
• Managing smooth transition from delivery projects to lifecycle contracts.
• Coordinating between stakeholder teams to ensure commitments are delivered on time.

Skills

Customer-oriented mindset

Relationship-building skills

Excellent communication skills

Coordination skills

Education

BSc. / MSc. in Business & Management or Engineering & Technology

Tools

Fleet Management systems

Job description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilä's employees – dedicate ourselves to turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate goal is to provide increased value to both our customers and society. Since 1834, continuous improvement and game-changing ideas have been part of our DNA. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

We aim to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it happen. We are always seeking future-oriented talent – want to join us?

We are looking for a Customer Lifecycle Manager to join our Fleet Optimization Solutions (FOS) team, supporting marine customers. FOS is a digital platform that connects ships, shore, and ports to enhance operational efficiency, reduce fuel consumption, and minimize environmental impact through AI, automation, and real-time data sharing.

This position is based in either Fort Lauderdale, FL or Melbourne, FL. We offer the possibility of hybrid work.

As a Customer Lifecycle Manager, your responsibilities will include:

• Ensuring successful onboarding for customers.
• Managing the customer's smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription-based).
• Managing customer relationships, ensuring satisfaction, and identifying opportunities for additional sales.
• Acting as the first point of contact for customers, providing updates and follow-up.
• Coordinating between stakeholder teams to ensure commitments are delivered on time.
• Capturing customer needs and offering suitable solutions through service agreements.

To succeed in this role, you should have:

• BSc. / MSc. in Business & Management or Engineering & Technology, or equivalent experience.
• Minimum of 3 years of experience as a Customer Success Manager, Project Manager, or Product Manager.
• Experience with digital applications/solutions such as Fleet Management systems in the maritime industry is a strong advantage.
• A customer-oriented mindset with effective relationship-building skills.
• Excellent communication skills, both verbal and written.
• Fluency in English, both verbal and written.
• Ability to implement new operational models for agreement-based business.
• Ability to manage multiple agreements and customer relationships simultaneously.
• Strong coordination skills.

Some travel (approximately 20%) is required to meet with customers around the world. Applicants should be prepared for this travel requirement.

Last application date: 09/07/2025

Applicants must be authorized to work in the USA without sponsorship.

Depending on the country, candidates may be required to be fully vaccinated against COVID-19 or other diseases for on-site customer interactions and travel.

Wärtsilä North America offers a competitive salary and comprehensive benefits. We value diversity, inclusion, and equal employment opportunities. Everyone can succeed based on merits and abilities.

Starting January 2025, Wärtsilä USA will implement a hybrid work model, with most employees working two days per week in the office within 40 miles of their location. More details will be provided during the interview process.

Note: A security check may be required for candidates, depending on the country.

About Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets, with 18,300 professionals in over 230 locations across 77 countries, driving industry decarbonization. Visit www.wartsila.com for more information.