Customer Lifecycle Manager

Wärtsilä Corporation; Fort Lauderdale (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Wärtsilä Corporation is seeking a Customer Lifecycle Manager to join their Fleet Optimisation Solutions team in Fort Lauderdale. This role involves managing customer relationships, ensuring successful onboarding, and identifying opportunities for additional sales while supporting marine customers through AI and real-time data sharing.

Benefits

Competitive salary

Comprehensive benefits package

Qualifications

• Minimum 3 years of experience as Customer Success Manager, Project Manager, or Product Manager.
• Previous experience with digital applications/solutions in Maritime business is an advantage.
• Fluency in English, both verbal and written.

Responsibilities

• Ensure onboarding and smooth transition of customers to lifecycle contracts.
• Manage customer relationships and ensure customer satisfaction.
• Coordinate with stakeholders to fulfill agreements.

Skills

Customer oriented mindset

Relationship building

Communication skills

Operational model implementation

Education

BSc. /MSc. in Business & Management or Engineering & Technology

Job description

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Function: Contract Delivery

Job Category: Support Functions

Customer Lifecycle Manager

Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.Our ultimate aim isto provide increased value to bothour customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonisedand sustainable future.By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are always on the lookout for a talent with a growth mindset – are you the one?

We are looking for a Customer Lifecycle Manager to join our Fleet Optimisation Solutions (FOS) team, supporting marine customers. FOS is a digital platform that connects ships, shore, and ports to enhance operational efficiency, reduce fuel consumption, and minimize environmental impact through AI, automation, and real-time data sharing.

This position is based in either Fort Lauderdale, FL or Melbourne, FL . We offer the possibility ofhybridwork.

As a Customer Lifecycle Manager, your work will focus on these responsibilities

• Ensure successful onboarding for customers.
• Ensure customer's smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription based).
• Manage customer relationships, ensuring customer satisfaction and identifying opportunities for additional sales.
• Act as first point of contact towards customers, providing frequent updates and follow-up with customers.
• Coordinate between several stakeholder teams to ensure agreement's commitments gets delivered on time.
• Capture customer needs and offer suitable solutions through service agreements.

To be successful in this role, you should have:

• BSc. /MSc. in Business & Management or Engineering & Technology field, or equivalent experience.
• Minimum 3 years of working experience as Customer Success Manager, Project Manager or Product Manager.
• Previous experience with digital applications/solutions such as Fleet Management systems in Maritime business is seen as strong advantage.
• Customer oriented mindset with effective relationship building skills.
• Great communication skills, both verbal and written.
• Fluent in English, both verbal and written.
• Ability to implement new operational models for agreement-based business.
• Ability to maintain multiple agreements and customer relationships simultaneously.

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 20%.

Successful applicants must be authorized to work in the USA without sponsorship.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA will implement a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .