Customer Lifecycle Analytics Specialist

BillGO; Fort Collins (CO); On-site; USD 89,500 - 127,000; Full time

Benefits offered by this job

Performance incentive

Equity opportunities

Comprehensive health benefits

Retirement benefits

Lifestyle benefits

Job summary

BillGO is looking for a Business Data Analyst in Fort Collins, CO, to drive insights and optimization throughout the customer lifecycle. This position involves analyzing customer behavior, improving engagement, and increasing retention. Responsibilities include analytics and reporting, customer segmentation, and cross-functional collaboration.

The ideal candidate will have over 5 years of analytical experience, knowledge of customer lifecycle metrics, and proficiency in using data analysis tools. Comprehensive benefits and competitive salary are offered.

Qualifications

• 5+ years of experience in data analytics, especially in lifecycle analytics.
• Strong proficiency with data analysis tools and large datasets.
• Ability to leverage AI tools to enhance work quality and impact.

Responsibilities

• Analyze the end-to-end customer lifecycle for insights.
• Deliver insights to improve customer retention and utilization.
• Develop and maintain customer segmentation frameworks.
• Build dashboards for tracking key customer metrics.
• Partner with teams across the organization to align on KPIs.

Skills

Analytical skills

Problem-solving skills

Data analysis tools

Customer lifecycle metrics

Cohort analysis

AI tools utilization

Job description

BillGO is looking for a Business Data Analyst in Fort Collins, CO, to drive insights and optimization throughout the customer lifecycle. This position involves analyzing customer behavior, improving engagement, and increasing retention. Responsibilities include analytics and reporting, customer segmentation, and cross-functional collaboration.

The ideal candidate will have over 5 years of analytical experience, knowledge of customer lifecycle metrics, and proficiency in using data analysis tools. Comprehensive benefits and competitive salary are offered.