Customer Liaison, 2nd Shift

TVS SUPPLY CHAIN SOLUTIONS NORTH AMERICA, INC.; Wentzville (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

TVS SCS NA is seeking a Customer Liaison to support and interact with customers at the client's plant in Wentzville, MO. You will serve as the on-site contact for Materials personnel and coordinate with TVS, customers, and vendors to ensure inventory accuracy and responsive service.

Essential duties include maintaining records, performing inventory analysis, generating reports, and assisting with customer inquiries and problem resolution in a fast-paced warehouse environment.

Qualifications

• High School diploma or equivalent required.
• Experience in warehouse/JIT environment preferred.
• Forklift operation ability preferred.
• Familiarity with OSHA standards and safety records.
• Knowledge of ISO quality systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Working knowledge of Warehouse Management Systems (WMS).
• Ability to work under pressure and resolve conflicts.

Responsibilities

• Act as the primary on-site contact for Materials personnel.
• Communicate with Customer, TVS, and vendor associates to maintain inventory.
• Maintain accurate records of discussions and correspondence with customers.
• Perform inventory functions and report findings to TVS and Materials.
• Analyze data to evaluate customer service levels.
• Prepare written information for customers, using computer software.
• Write reports analyzing customer service performance.
• Follow alarm processes for inventory issues.
• Develop customer feedback or complaint procedures.
• Provide help and advice to customers on products or services.
• Communicate with customers via phone, email, letter, and in person.
• Investigate and resolve customer problems, including complex cases.
• Handle customer complaints or major incidents.
• Undertake special projects and duties assigned by the manager.

Skills

Interpersonal skills

Analytical skills

Problem solving

Team mentality

Initiative

Customer service

Education

High School diploma or equivalent

Associate or Bachelor’s degree

Tools

MS Office

WMS

Job description

• Job Category Production, Manufacturing, Warehouse
• Industry Production, Manufacturing, Warehouse
• Employee Type Full-Time
• Manage Others No

Contact information

• Name Cindy West
• Email [e-mail]

Description

Summary

The Customer Liaison will support and interact with customers to provide and process information in response to inquiries, concerns, and requests about operations and services. This role will be located at our customer's plant in Wentzville, MO.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Act as the primary on-site contact for Materials personnel
• Communicate with Customer, TVS, and vendor associates to ensure adequate parts inventory is maintained
• Keeping accurate records of discussions and correspondence with customers
• Performing detailed inventory functions and communicating findings to TVS and Materials departments
• Analyzing statistics or other data to determine the level of customer service the organization is providing
• Producing written information for customers, often involving the use of computer packages/software
• Writing reports analyzing the customer service that your organization provides
• Follow proper alarm processes when inventory issues are identified
• Developing feedback or complaints procedures for customers to use
• Providing help and advice to customers using your organization’s products or services
• Communicating courteously with customers by telephone, email, letter, and face-to-face
• Investigating and solving customers’ problems, which may be complex or long-standing problems
• Handling customer complaints or any major incidents
• Perform special projects, duties, and responsibilities assigned by the manager
• Technical capacity
• Strong team mentality
• Interpersonal and motivational skills, Analytical and problem-solving skills
• Delegation
• Customer Service
• Initiative

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

The associate is occasionally required to sit or stand, climb or balance, and stoop, kneel, crouch, or crawl. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job is performed in a busy warehouse environment with high forklift traffic. Warehouses are subject to seasonal temperatures. Safety glasses and vests are required for personal protective equipment (PPE).

Position Type/Expected Hours of Work

Full-Time, Exempt. Schedule flexibility for extended or unplanned work hours is required. 2nd Shift hours are 2:00 PM - 10:30 PM.

Travel

Limited local travel between the customer plant and the TVS SCS site.

Education and Experience

• High School diploma or equivalent required,Associate or bachelor’s degree, preferred
• Experience working in a warehouse and/or working in a JIT (Just-In-Time Inventory) environment
• Ability to operate package handling equipment (forklift)
• Ability to use mathematical equations to compute productivity reports
• Knowledge of OSHA standards and a proven safety record
• Knowledge of ISO quality systems
• Computer skills and operational knowledge of Microsoft Office applications (Word, Excel, and Outlook)
• Working knowledge in WMS (Warehouse Management Systems)
• Ability to work in stressful environments and effectively resolve conflict

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

TVS SCS NA is committed to cultivating a diverse and inclusive culture as an EEO employer. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact [Hope Molyneaux, [e-mail] ] to request a reasonable accommodation. The employee selected for this role must be able to perform the position's essential functions satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.