Customer Integration Associate (Contractor)

Macmillan Publishers; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading education technology company offers a part-time opportunity to work remotely with educational institutions. You will collaborate with administrators and professors, ensuring successful course integration while maintaining a focus on detail and customer service. Ideal for candidates looking to balance professional commitments with flexible hours.

Qualifications

• High school diploma or equivalent required.
• Meticulous attention to detail essential.
• Superior organizational skills needed.

Responsibilities

• Collaborate with school administrators to set up courses professionally.
• Facilitate virtual meetings with professors on course integration.
• Maintain attention to detail and minimize data errors.

Skills

Attention to detail

Organization

Customer service

Time management

Education

High school diploma or equivalent

Tools

Salesforce

Slack

Google Sheets

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary of $25/hour
- Flexible remote work arrangement
- Opportunity to work with educational institutions and contribute to digital learning
- Collaborative environment with a focus on exceeding customer expectations
- Part-time hours of approximately 10-20 hours per week, allowing for work-life balance

What to Expect (Job Responsibilities):
- Collaborate with school administrators to set up courses in a timely and professional manner
- Facilitate virtual meetings with professors to review the integration of Achieve courses with their school's learning management system
- Maintain outstanding attention to detail and ask clarifying questions to minimize data processing errors
- Navigate internal systems (e.g., Salesforce, Slack, Google Sheets) accurately and efficiently
- Follow process documentation to guide customers through detailed steps

What is Required (Qualifications):
- High school diploma or equivalent required
- Meticulous attention to detail
- Superior organization and time management skills
- Ability to balance multiple workflows in a fast-paced environment
- Extraordinary customer service skills

How to Stand Out (Preferred Qualifications):
- Experience as a high school teacher is desirable
- Previous experience incorporating digital education materials into a high school classroom
- Enjoy solving puzzles and finding patterns
- Experience with the Salesforce Lightning environment is a plus
- Familiarity with Clever and/or ClassLink rostering systems is desirable

#EducationTechnology #RemoteWork #PartTime #CustomerService #DigitalLearning

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