Patient Engagement Specialist (Contractor) – Remote

CareTalk Health; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

CareTalk Health is seeking a Patient Engagement Specialist (Contractor) for a remote role focused on enhancing patient communication and care coordination. This position requires strong interpersonal and organizational skills, emphasizing telehealth solutions to improve healthcare accessibility and outcomes for patients.

Benefits

Work from home flexibility

Hosted training sessions

Access to self-paced training content

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Knowledge of medical terminology and electronic health records.

Responsibilities

• Schedule and coordinate medical appointments.
• Facilitate effective communication between patients and healthcare providers.
• Complete Health Risk Assessments (HRA) for patients.

Skills

Communication

Interpersonal Skills

Organizational Skills

Education

Knowledge of medical terminology

Proficiency in using telehealth platforms

Job description

Join to apply for the Patient Engagement Specialist (Contractor) – Remote role at CareTalk Health

Join to apply for the Patient Engagement Specialist (Contractor) – Remote role at CareTalk Health

Get AI-powered advice on this job and more exclusive features.

CareTalk Health is a leading national clinical process outsourcing company, specializing in virtual care and telehealth solutions. We work with healthcare organizations to deliver exceptional patient care through innovative and efficient virtual care appointments.

Working with CareTalk Health

We are seeking experienced Engagement Specialists (Contractors) to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST, with no end date at this time.

You will leverage CareTalk's platform, client systems and specialized tools hosted in Amazon Workspaces to provide exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a blend of outbound and inbound calls, you will address inquiries, resolve issues, and ensure patient satisfaction. You will also be responsible for effectively communicating the benefits of a program to drive consumer action.

This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication.

Key Responsibilities:

1.Scheduling and Coordination: Efficiently schedule and coordinate medical appointments between patients and healthcare providers. Manage calendar appointments and send reminders to ensure timely healthcare delivery.

2.You will help the patient complete a Health Risk Assessment (HRA) to prepare the doctor before the visit.

3.Other responsibilities include answering calls from patients and prospective patients, rescheduling appointments and documenting all interactions.

4.Communication: Facilitate effective communication between patients, healthcare providers, and other team members. Ensure that all stakeholders are informed.

5.Additional responsibilities may be assigned as needed.

Qualifications:

1.Proficiency in using telehealth platforms and virtual communication tools.

2.Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely.

3.Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently.

4.Knowledge of medical terminology, basic health assessments, and health education (Preferred).

5.Familiarity with electronic health record (EHR) systems and documentation procedures. (Preferred)

6.Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.

CareTalk offers a combination of hosted training sessions and access to self-paced training content designed to be completed at your convenience.

In this role, you play a critical part in improving patients’ access to care and ensuring their well-being. Your dedication to virtual care and physician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients.

Technical Requirements

·Computer:Windows or Apple Computer ONLY

·Headphones:Wired headphones required for optimal audio quality.

·Internet Speed:Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router

·Video Capability:Required for video calls.

·Recommended Equipment:A second monitor is suggested for laptop users; dual monitors for PC users.

Why Join CareTalk Health?

·Work from the Comfort of Your Home:Enjoy the flexibility and convenience of a remote work environment.

·Make a Meaningful Impact on Patient’s Lives:Contribute to improving healthcare accessibility and patient outcomes.

·Stay Ahead by Mastering New Virtual Technologies:Embrace innovation and learn to leverage cutting-edge virtual technologies.

CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at CareTalk Health by 2x

Get notified about new Specialist jobs in United States.

United States $60,000.00-$70,000.00 3 weeks ago

United States $130,000.00-$150,000.00 1 week ago

United States $53,000.00-$60,000.00 1 week ago

United States $50,000.00-$60,000.00 4 hours ago

Associate Customer Experience Specialist (UK)

United States $40,000.00-$50,000.00 1 week ago

United States $68,300.00-$151,200.00 16 hours ago

California, United States $25.00-$30.00 1 week ago

United States $37,440.00-$41,600.00 4 weeks ago

Client Care Emergency Services Specialist

United States $50,000.00-$60,000.00 1 week ago

United States $65,000.00-$80,000.00 2 weeks ago

Caregiver Recruiting Specialist - Remote

United States $45,000.00-$55,000.00 5 days ago

United States $40,300.00-$48,350.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.