Customer Insights & Quality Analytics Partner

Patagonia; Ventura (CA); Hybrid; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan

Leave of absence

Job summary

Patagonia is seeking a Quality Insights Analyst to champion quality across the product lifecycle. You will translate customer feedback into actionable quality improvements, collaborate with cross-functional teams, and embed data-driven decisions into product creation.

You will maintain dashboards and insights that highlight customer perceptions of product quality, influence initiatives, and help teams adopt quality tools for ongoing improvement, all within a hybrid work model from Ventura, CA.

Qualifications

• BA/BS degree in a relevant field preferred.
• Experience in customer insights, product analytics, quality or related analytical function.
• Ability to translate data into actionable recommendations for cross-functional teams.
• Experience presenting findings to stakeholders and building trust without direct authority.

Responsibilities

• Act as primary point-of-contact to collaborate with cross-functional teams to influence quality-related product performance improvement.
• Build expertise as a subject matter expert in customer perception of Patagonia’s product quality and improvements.
• Translate customer feedback and quality metrics into actionable recommendations for product creation decisions.
• Drive adoption of quality and customer insight tools to inform day-to-day decisions.
• Independently drive projects to inform product creation teams on quality improvements.
• Report on project status, lead cross-functional meetings, and create documentation.
• Maintain and improve dashboards and insight frameworks to track customer and product quality trends.

Skills

Customer centric

Data driven

Relationship oriented

Proactive

Communicative

Adaptable

Education

BA/BS Degree in a relevant field

Tools

Tableau

Looker

Power BI

Job description

Patagonia is seeking a Quality Insights Analyst to champion quality across the product lifecycle. You will translate customer feedback into actionable quality improvements, collaborate with cross-functional teams, and embed data-driven decisions into product creation.

You will maintain dashboards and insights that highlight customer perceptions of product quality, influence initiatives, and help teams adopt quality tools for ongoing improvement, all within a hybrid work model from Ventura, CA.