Customer Insights & Quality Analytics Partner

Patagonia; California (MO); Hybrid; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

Retirement plan

Leave of absence

Job summary

Patagonia seeks a Quality Insights Analyst in Ventura, CA, blending analytics, product creation, and relationship building. You will champion quality from a customer perspective, translating feedback into actionable improvements and guiding product decisions with data-driven insights.

You’ll collaborate with diverse teams, develop dashboards, and lead projects that enhance product performance while maintaining strong communication with stakeholders.

Qualifications

• BA/BS degree in a relevant field preferred.
• Experience in customer insights, consumer insights, product analytics, quality, merchandising, or related analytical function.
• Experience translating data into recommendations that influenced business or product decisions.
• Experience facilitating discussions and presenting findings to cross-functional stakeholders.

Responsibilities

• Act as primary point-of-contact to collaborate with cross-functional teams to influence quality-related product performance improvement.
• Build expertise and serve as a subject matter expert in customers’ perception of Patagonia’s product quality and how to make improvements.
• Communicate with technical and non-technical audiences, translating customer feedback and quality metrics into actionable recommendations.
• Drive adoption of quality and customer insight tools to help product teams trust and apply data.
• Independently drive projects to inform product creation teams on improving quality.
• Report on project status, lead meetings with cross-functional partners, and create supporting documentation.
• Maintain and improve dashboards, reporting tools, and insight frameworks.

Skills

Customer centric

Data driven

Relationship oriented

Proactive

Communicative

Adaptable

Education

Bachelor's degree

Tools

Tableau

Looker

Power BI

Job description

Patagonia seeks a Quality Insights Analyst in Ventura, CA, blending analytics, product creation, and relationship building. You will champion quality from a customer perspective, translating feedback into actionable improvements and guiding product decisions with data-driven insights.

You’ll collaborate with diverse teams, develop dashboards, and lead projects that enhance product performance while maintaining strong communication with stakeholders.