Customer Insights Partner

Patagonia; Ventura (CA); Hybrid; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan

Leave of absence

Job summary

Patagonia is seeking a Quality Insights Analyst to champion quality across the product lifecycle. You will translate customer feedback into actionable quality improvements, collaborate with cross-functional teams, and embed data-driven decisions into product creation.

You will maintain dashboards and insights that highlight customer perceptions of product quality, influence initiatives, and help teams adopt quality tools for ongoing improvement, all within a hybrid work model from Ventura, CA.

Qualifications

• BA/BS degree in a relevant field preferred.
• Experience in customer insights, product analytics, quality or related analytical function.
• Ability to translate data into actionable recommendations for cross-functional teams.
• Experience presenting findings to stakeholders and building trust without direct authority.

Responsibilities

• Act as primary point-of-contact to collaborate with cross-functional teams to influence quality-related product performance improvement.
• Build expertise as a subject matter expert in customer perception of Patagonia’s product quality and improvements.
• Translate customer feedback and quality metrics into actionable recommendations for product creation decisions.
• Drive adoption of quality and customer insight tools to inform day-to-day decisions.
• Independently drive projects to inform product creation teams on quality improvements.
• Report on project status, lead cross-functional meetings, and create documentation.
• Maintain and improve dashboards and insight frameworks to track customer and product quality trends.

Skills

Customer centric

Data driven

Relationship oriented

Proactive

Communicative

Adaptable

Education

BA/BS Degree in a relevant field

Tools

Tableau

Looker

Power BI

Job description

Quality is at the core of Patagonia’s ethos, and creating quality products is central to the Company’s mission to “Save Our Home Planet.” As a Quality Ambassador, the Quality Insights Analyst will champion a culture of quality by helping the business understand product performance through the lens of the customer experience. This role sits at the intersection of analytics, product creation, and relationship building. Success in this role requires the ability to communicate technical concepts and analytical findings in a clear, compelling way for non-technical audiences, while building strong relationships with cross-functional partners to influence decisions, and embed quality throughout the product lifecycle.

What You’ll Do

• Act as primary point-of-contact to collaborate with cross-functional teams to influence quality-related product performance improvement.
• Build expertise and serve as a subject matter expert in our customers’ perception of Patagonia’s product quality and how to make improvements.
• Communicate with technical and non-technical audiences both verbally and in writing, translating customer feedback, returns trends, and quality metrics into actionable recommendations that influence product creation decisions.
• Drive adoption of quality and customer insight tools, helping product teams understand, trust, and apply data in their day-to-day decision making.
• Independently drive projects that help inform product creation teams on improving the quality of our products.
• Report on project status, lead meetings with cross-functional partners, and create supporting documentation.
• Maintain and continuously improve dashboards, reporting tools, and insight frameworks that help partners understand customer and product quality trends.

Who You Are (Competencies)

• Customer centric - Understands product quality through the lens of the customer experience and uses customer feedback to inform recommendations.
• Data driven - Uses data, analytics, and evidence—not assumptions—to identify trends, assess product performance, and influence decisions.
• Relationship oriented - Builds trust and credibility with cross-functional partners to influence quality outcomes without direct authority.
• Proactive- Anticipates issues, identifies opportunities, and drives work forward independently rather than waiting for direction.
• Communicative - Communicates complex technical findings in a way that is clear, concise, and meaningful to different audiences.
• Adaptable - Adjusts effectively as priorities, data, business needs, or cross-functional requests evolve.

Experience You Bring

• BA/BS Degree in a relevant field preferred
• Experience working in customer insights, consumer insights, product analytics, quality, merchandising, product creation, user research, or a related analytical business function.
• Experience translating data into recommendations that influenced business or product decisions.
• Experience facilitating discussions and presenting findings to cross-functional stakeholders.
• Experience building trust and influencing outcomes without direct authority.
• Cross functional collaboration, presentation and communication skills
• Understanding of basic quality concepts or product lifecycle in apparel or consumer goods
• Strong written and verbal communication skills for translating data into insights
• Curiosity, attention to detail, and a desire to improve product performance and customer experience
• Demonstrates initiative, and creative independent thinking
• Knowledge in quality, apparel, and apparel manufacturing a plus
• Able towork well under pressure and deadlines
• Alignment with core values of the Company’s business model
• Experience with data visualization tools (e.g., Tableau, Looker, Power BI)

Hiring Range :$105,000-$110,000 USD Annual

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans.Benefit plans may vary slightly depending on the nature of your employment.

Workplace Location Overview

This position is Hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.

Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co‑workers, customers and vendors.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Patagonia

We're in business to save our home planet.

Patagonia is a Ventura-based outdoor apparel company dedicated to environmental activism and product quality, donating 1% of sales to support sustainability initiatives globally.