Customer Insights Lead: Shipper Intelligence & Growth

Amazon Inc.; Arlington (VA); On-site; USD 143,000 - 193,000; Full time

Job summary

Amazon.com Services LLC in Arlington, VA is seeking a Customer Insights Lead for Global Logistics Domestic First Mile. You will own the voice of the shipper, size opportunities, segment the book, and surface barriers driving adoption or churn to inform product roadmap and annual planning.

You will partner with BI, analytics, product, and sales to define metrics, present clear data-driven narratives to senior leaders, and translate insights into actions that improve adoption and reduce attrition.

Qualifications

• 6+ years of professional non-internship marketing experience.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).
• Experience building, executing and scaling cross-functional marketing programs.
• Experience leading go-to-market for consumer software or hardware product launches.

Responsibilities

• Own the customer insights charter for WePay/PCP: build and maintain the segmentation, opportunity-sizing, and adoption-driver models.
• Author the customer-facing narrative inputs to OP1/OP2, MBR, and executive reviews — turning adoption, opportunity, and churn data into clear, defensible written documents.
• Run structured voice-of-customer work (surveys, interviews, win/loss, escalation mining) and synthesize into actionable themes for product, BD, and account management partners.
• Partner with BI and analytics to define metrics and cohorts that measure adoption health, attrition risk, and addressable opportunity; ensure every number ties to a source/date.
• Translate insight into action: recommend where commercial and product teams should focus, and quantify the expected impact.
• Track the competitive and market landscape and keep leadership current on shipper preferences shifting.
• Serve as the connective tissue across Product, BD, Account Management, and Operations.

Skills

Marketing experience

Data-driven

Go-to-market

Cross-functional collaboration

Excel/Tableau

Tools

SQL

Excel

Tableau

Job description

Amazon.com Services LLC in Arlington, VA is seeking a Customer Insights Lead for Global Logistics Domestic First Mile. You will own the voice of the shipper, size opportunities, segment the book, and surface barriers driving adoption or churn to inform product roadmap and annual planning.

You will partner with BI, analytics, product, and sales to define metrics, present clear data-driven narratives to senior leaders, and translate insights into actions that improve adoption and reduce attrition.