Customer Insights & Experience Analyst

Citizens; Johnston (RI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive and collaborative work culture

Access to training and tools for career growth

Job summary

A leading financial institution is looking for a Business Insights Analyst in Johnston, RI. This role involves analyzing customer data to shape business decisions and enhance customer experiences. You will create compelling reports and maintain relationships with key partners while utilizing advanced analytical skills. Candidates must have a Bachelor’s degree and 3+ years of data analysis experience. The position offers a hybrid work schedule, facilitating collaboration and individual focus.

Qualifications

• 3+ years of experience in data analysis or reporting.
• Strong analytical and problem-solving skills.
• Exceptional verbal and written communication skills.

Responsibilities

• Build and maintain strong rapport with business partners.
• Analyze complaint data to improve customer satisfaction.
• Create reports and customer journey maps for leadership.

Skills

Analytical Reasoning & Data Interpretation

Customer Centric Mindset

Storytelling

Business Data Analysis & Strategic Thinking

Curiosity & Continuous Improvement

Data-Driven Decision Making

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Visio

Data Visualization Tools

Job description

A leading financial institution is looking for a Business Insights Analyst in Johnston, RI. This role involves analyzing customer data to shape business decisions and enhance customer experiences. You will create compelling reports and maintain relationships with key partners while utilizing advanced analytical skills. Candidates must have a Bachelor’s degree and 3+ years of data analysis experience. The position offers a hybrid work schedule, facilitating collaboration and individual focus.